Business Systems Analyst

•  Support SAS Timecard application including implementation, documentation, and software testing
•  Support Taleo onboarding process and backend integration issues
•  Creation of Human Resources Business Domain Group SharePoint site to increase group efficiency
•  SAS Visualization Analytics (VA) Training for big data
•  SAS Add-In for Microsoft Office (AMO) Administrator
•  Generate daily, weekly, monthly, and yearly MIS reports; design/analyze complex reports to satisfy management requirements  
•  Update, extract, and filter data using SAS HCM, iMap Studio, Web Report Studio, excel, and common SQL statements 
•  Use data from reports to derive and support conclusions; create presentations and dashboards using graphs and charts
•  On-call MIDAS ticketing assessment and escalation

Application Developer

• Sustain admin privileges for multiple software implementations 

• Resolved over 50 issues relating to problems such as software installations, permissions support, general bug fixes and miscellaneous software issues through internal MIDAS ticketing system.

• Responsible for installation of COBRA benefits administration software system.

• Work with HR staff to develop application and/or enhancements to current applications.

• Install updates for existing software for more than 50 HR employees.

• Compose and maintain resource material, including system and user documentation.

• Created over 70 custom information maps each containing metadata of up to 150 filters which were then used to create multiple reports in SAS Web Report Studio. 

• Analyzed marketing information (~250 documents) in preparation for absorbing their product information into a relational database.

• Converted help documentation from Twiki to MediaWiki format and edited those documents in accordance to SAS internal standards and timelines.

• Provided requirements and guidance in developing a program to automate future Twiki to MediaWiki conversions.

• Wrote SQL database queries to provide user statistics for a web application used by more than 1000 SAS employees.

• Completed Following Trainings: 
 ▬☛ SAS Human Capital Management Admin
 ▬☛ HCM for Strategic Decision Making (November 2010)
 ▬☛ Using SAS Web Report Studio (May 2010)
 ▬☛ SAS SQL 1: Essentials (April 2010)
 ▬☛ Agile Development Training

HR Technical Analyst

Sony Ericsson

• Employee Offer Packets:  processed from assembly to collection and retrieved important missing information  

• Assisted in the scheduling and Learning Management registration as well as sending pre-work packets to participants.

• Researched economy and its effects on business in addition to business best practices

• Collected and graphed Census data regarding the most proficient workers within the country, including location, occupation, and salary.

• Managed classified information (salaries, performance appraisals):  Assisted in preparing and inputting appraisal information into an excel spreadsheet to use when analyzing top talent. 

• SE Library: Assisted in developing the Learning Library as part of self-development and employee engagement initiative.

• Developed visual aids (library, employee referral program): Aided in promoting the Learning Library by creating communication flyers.

• Loan-a-phone program:  Managed distribution and collection of mobile phones for employees to use as part of the testing phase.

• Completed Harvard Business School Influencer Class

Human Resources CO-OP

Dedicated, results-oriented information systems specialist with experience in high-tech computing environments.  Strong expertise in resolving user questions through a combination of independent analysis, investigative programming, and collaborative efforts with team members.  Take pride in demonstrating attention to detail, resilience and adaptability, while effectively utilizing problem solving and communicative skills to achieve corporate goals.

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