Knauf Insulation UK & Ireland

Comms and Content Manager 

Calor Gas Ltd

Internal Communications Executive 

Gray Healthcare

•	Manage PQQ and ITT process
•	Produce high quality tender responses
•	Research portals for potential opportunities
•	Manage Bid library
•	Proactively develops and manages relationships with network of SMEs and BDMs

Bid Writer

Livv Housing Group

·        Support internal comms manager delivering internal communications and events

·        Manage the internal comms plan for the Livv Environmental Sustainability Group

·        Write award bids

·        Support other parts of business proofreading and writing various documents

·        Support the Digital Marketing team with website updates

·        Assist Marketing manager to deliver campaign

 Communications Co-ordinator

Self-employed

Freelance Copywriter							
•	Providing expert copywriting advice to SMEs along with proofreading and social media support 
•	Additionally undertaking temporary PA and administrative support

Key Achievement
•	Increased traffic by 30% to the LMS website by overhauling and updating the website content and introducing a social media marketing plan

Business Owner

•	Primarily focused on ably assisting with marketing, press releases and external communications while supporting the Head of Marketing & Communications on the BT Tech Literacy programme
•	Cultivated productive working partnerships with designers and printers
•	Maintained asset catalogue, comms team contacts list and comms calendar
•	Produced over 20 professional case studies that were used on social media, across national and regional press, on the external Work Ready Programme website and via internal channels such as the newswire and online magazine
•	Created an internal SharePoint community site that reached 72,000 employees in the UK
•	Supported the successful delivery of the Tech Literacy annual summit event at the BT Tower in 2017

Key Achievements 
•	Played a vital role in driving awareness of the Barefoot Computing Project which reached 1.75 million people and 55,000 teachers across the UK
•	Increased volunteer numbers to the programme by developing an internal communications plan which exceeded the year-end target by 21%
•	Demonstrated excellent negotiation skills to secure a reduction in design and print costs by 20%
•	Instrumental in raising awareness of the Tech Literacy volunteer team resulting in the enrolment of 2,021 active volunteers in 2017 which was 21.2% over target 
•	Exceeded expectations by driving awareness of the BT Work Ready programme which led to 810 young people completing the course in 2017, surpassing the set target of 750
•	Saved £30,000 a year by ensuring the case study production was done internally rather than using external agencies

Internal Communications Specialist

Openreach

•	Devised and produced engaging technology-based eLearning and instructor-led training solutions for Openreach’s 32,000 employees
•	Produced training needs analysis in consultation with learning partners
•	Created high-level storyboards and training solution overviews using PowerPoint and Articulate Storyline 2
•	Designed training courses and support materials for new engineers for the Fibre To The Premises roll out

Key Achievements
•	Received company recognition for designing the Paradox Management training course using Flipping Books to train over 3,000 Managers
•	Reached over 1,000 new recruits by designing the informative instructor-led course on Fibre to the Premises training

Learning & Development Training Designer

•	Overall remit to support the Internal Communications Manager and the Event Manager with campaign launches in BT call centres and at recognition events
•	Managed the internal comms calendar and designed / published the weekly internal newsletter
•	Undertook a variety of administrative duties such as answering phone and email enquiries from stakeholders in a professional and courteous manner as well as writing copy and proofreading briefings, leaflets, posters, desk drops and pull up banners
•	Oversaw internal communications that supported the launch of BT Sport and The Supporters Club
•	Worked closely with external design agencies on graphic design and printing of desk drops and posters for BT call centres

Key Achievements
•	Delivered internal communications to an audience of 12,000 attendees 
•	Helped raise over £3.5m by engaging and educating BT staff on The Supporters Club

Internal Communications Officer

Responsible for researching, writing, editing, publishing and maintaining online information for BT Sales advisors 

Key Responsibilities:
•	Research, create and deliver high-quality content according to specified deadlines
•	Publish content using basic HTML 
•	Use BT’s tone of voice and brand guidelines in all written work
•	Communicate directly with keys stakeholders

Knowledge Management Officer

Dealing with customer service and sales enquiries on the phone, email and letter

Customer Service Agent

A versatile & accomplished Communications Specialist well-suited to adapting content that engages with different audiences. Using a wide range of styles, delivers work of an extremely high standard to set deadlines. Advanced copy-writing skills, combined with exceptional organisation and astute attention to detail. Experienced in fast-paced corporate roles since 1997 and adept at performing well under pressure. Conscientious and quick to learn, is able to build successful working relationships at all levels.

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