Spendesk

Senior Product Designer

Product designer

Experience Center PwC Paris

Main industries : telecommunication, bank & insurance, real estate
Conducting design projects from user research to prototypes and user tests with a user centric approach
• UX / UI design BtoC and BtoB : websites, webservices, newsletters, data visualisation, dashboards, UI components to enrich design systems
• UX / Service design : online and offline user journeys (booking experiences, customer service, field experiences), concept storyboards.
• UX research : Qualitative (interviews, focus group, insitu) and quantitative (surveys, NPS, google analytics) research.
• Stakeholders management : alignment, issue framing and prioritization workshops.

Senior UX & service designer

UX Designer

Société Générale Assurances

Contributing to structure and strengthen a new innovation department and
drive change within the firm with a focus on employe experience
• Product ownership : Implement a knowledge management platform dedicated to
innovation within the Group (define the product backlog and create actionable user
stories for the development team).
• Change management to Marketing and HR departments : Conduct design thinking
sessions and creative workshops to develop collaborative ways of working.
• Prospective : ensure a strategic watch on Employee Experience, edit trends books and
foster innovation through online community management and live events.

Innovation project manager

Publicis Conseil

Main industries : hotels, entertainment, insurance

Understanding new technologies, trends and customer behaviors to match brand identities and communication strategy
• Brand platform audit : brand positioning overview on relevant touchpoints, competitor benchmarks in and outside sector
• Digital ecosystem audit : analyze social media verbatims, websites and application system UX
• Creative briefs : based on previous recommendations, gather main insights in a strategic brief addressed to creative teams

Taplio

Jean Haguenauer's Linkedin Analytics

Jean Haguenauer

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