I work on a project to create a solution that manages end-to-end on-board camera, data management and associated services (on-board cameras) to in-scope fishing fleets in NZ (approx. 300 commercial fishing vessels). I am responsible for delivering high quality analysis, requirements, and recommendations to enable the delivery of quality working software. 

As Senior Business Analyst:
●	Produced detailed requirement specifications, process diagrams and artifacts
●	Provided input to business cases and project plans
●	Worked closely with Project Managers and Product Owners to ensure timely delivery of project tasks
●	Contributed to service and process improvement opportunities
●	Performed process modelling and analysis to understand current and future state
●	Performed feasibility, risk and impact analyses, including risk mitigation planning
●	Shared operational knowledge and knowledge of analysis frameworks
●	Planned, estimated, and executed business analysis efforts
●	Managed quality assurance processes and reporting
●	Maintained strong and collaborative working relationships
●	Provided excellence in customer service and positive stakeholder engagement
●	Monitoring project progress against agreed deliverables and reporting to project managers
●	Reviewing current processes and user manuals
●	Mapping internal and external process flows through the process lifecycle
●	Contributing to the development of business processes capability within projects
●	Creating and updating user manuals and end-user artifacts
●	Developing training materials and complete detailed change impact assessments
●	Supporting internal training forums and delivering training sessions

As a Product Owner:
●	Managing feature development, ensuring each feature delivered customer value
●	Tracking progress, ensuring delivery of project milestones, and reporting to senior management
●	Contributing to product development efforts
●	Creating artifacts including roadmaps, backlogs, and customer personas

Senior Business Analyst

Bank of New Zealand

Within the BNZ Digital and Applications team, I am responsible for delivering high quality analysis, requirements, and recommendations to enable the delivery of quality working software. I take an active role in growing business analysis practices and capabilities in the team and the wider BNZ technology community.

As Senior Business Analyst:
•	Contributing to an agile team, participating in agile ceremonies, and driving continuous improvements in team and technology practices
•	Ensuring that the functional aspects of features and services are clearly understood and that the linkages, dependencies, and outcomes are all catered for to avoid unexpected consequences
•	Engaging with stakeholders and working groups to elicit detailed requirements
•	Assisting with scoping support functions and materials for internal and external customers and suppliers
•	Managing backlog collation, assessment, and sizing
•	Managing artefacts throughout the software development life cycle in adherence to BNZ processes
•	Supporting my team in identifying opportunities for stakeholders to leverage the existing system and channel functionality, and making recommendations to increase usage and system stability
•	Clearly communicating the product and initiative objectives and business requirements within the team
•	Liaising with key stakeholders to manage expectations and ensure requirements are met
•	Managing the implementation of changes to risk processes and policies
•	Identifying causes of loss or risk and taking appropriate actions to manage and minimise risk to the business

I also fulfil the role of Product Owner. Please see my full CV for more details on my responsibilities in this role.

Kāinga Ora — Homes and Communities

An in-house Business Analyst and a member of the Organisational Change team, I was responsible for performing business analysis on multi-disciplinary projects of medium to high complexity.

•	Performed strategic analysis on business problems to identify and communicate business requirements
•	Facilitated and presented several fit-for-purpose solutions to support business decision-making
•	Re-designed business processes
•	Produced detailed requirement specifications
•	Performed feasibility, risk and impact analyses, including risk mitigation planning
•	Provided input to business cases and project plans
•	Worked closely with Project Managers to ensure timeous delivery of project tasks
•	Contributed to service and process improvement opportunities, including the adoption of new tools
•	Applied strong problem-solving and decision-making skills
•	Supported solutions post-implementation
•	Shared operational knowledge and knowledge of analysis frameworks with colleagues and stakeholders
•	Planned and estimated business analysis efforts
•	Maintained strong and collaborative working relationships
•	Provided excellence in customer service and positive stakeholder engagement
•	Adhered to Housing New Zealand's requirements for design and improvement
•	Provided support for change management activities
•	Acted as Mental Health First Aider team representative

Key Projects & Accomplishments:
► Business Analyst: Designing of a procurement contract management and supplier relationship management system
► CRM Consultant & Business Analyst: Implementation of a CRM system for a contact centre to manage customer complaints and feedback
► CRM Consultant & Business Analyst: Implementation of a CRM system for an NGO’s sales pipeline to manage the donors and donations
► Managing various IT improvement initiatives for an NGO in the capacity of Account Manager and Business Analyst
► Managed a continuous improvement initiative to upskill the Business Analyst Team on the use of EA Sparx

Business Analyst

Housing New Zealand Corporation

Housing New Zealand rebranded to become Kāinga Ora. My duties in this role are in line with those performed in my role at Kāinga Ora - Homes and Communities.

Mint Group

•	Gave input into documentation e.g. parts of solution, functional and technical specifications 
•	Prepared documentation and assisted in document collation
•	Problem solving and analysis using mind maps and root cause analysis
•	Process modelling and analysis to understand current and future state
•	Attended daily stand-ups, sprint iteration planning, sprint reviews and retrospectives
•	Data manipulation and transformation 
•	Installed software 
•	Configured and customised all aspects of chosen application 
•	Deployment of managed solutions
•	Participated in requirements elicitation and analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM
•	Defined requirements and communicated them to stakeholders and developers
•	Created documentation to define workflow and requirements
•	Configured application as appropriate to conform to business process definition, including: application customisation, workflow process editing, and report writing
•	Developed end user training documentation
•	Trained users in a hands‐on methodology
•	Performed quality assurance testing, including the managing of user acceptance testing
•	Provided ongoing support to end users, assisted with trouble shooting or additional training via email, phone or site visits
•	Resolved support issues, within turnaround time specified in SLA

CRM Consultant & Business Analyst 

Magnetic Software

Business background: software developers and retailers
•	Reported directly to Chief Executive Officer
•	Analysed clients’ business and training requirements
•	Created internal and external implementation processes
•	On-site implementation and customisation of Magnetic software (a Customer Relations Management/Project Management/Billing product)
•	Created standardised process for handling client queries and complaints
•	Manned help desk
•	Created support portal with webinars and videos for clients
•	Designed and developed training programs, and provided on-site and remote training of clients on system usage
•	Designed and presented quarterly Advanced User Training workshops
•	Hosted monthly webinars on advanced Magnetic software features
•	Created and maintained business process knowledge base
•	Logged bugs, functionality issues and feature requests with developers
•	All related administration, record keeping and reporting

Client Implementation Manager

DTS Dispensing Technology Solutions

Business background: importers of blister packing for weekly chronic medication, importers/distributors of unguators (compound mixing machines), balances and medical trolleys

•	Introduced new concept ‘Easyblist Blister Packs’ in South Africa – grew business to 80 sites
•	Sale and implementation of the blister packing system throughout South Africa, quotations
•	Sale of unguators, balances and medical trolleys throughout South Africa, quotations
•	Managed client base consisting of old age homes, pharmacies, General Practitioners, and nutritionists, in the 6 main provinces in South Africa
•	Extensive travel (± 3 weeks per month) 
•	Liaised with Apollo software developers regarding any system anomalies or problems
•	Distributed marketing packs (posters, pamphlets and business cards)
•	Briefed graphic designer on catalogue requirements
•	Manned stands at conferences including The S.A. Pharmacy Council Conference, Alzheimer’s S.A. Conference, the BHF Conference and Dementia S.A. Conference
•	Provided on-site training of Nursing Sisters, Nutritionists, Pharmacists and Pharmacist Assistants on the usage of the blister packing system (Easyblist) and Apollo system software 
•	Analysed training needs, evaluation/design/development/implementation of training programs, updating manuals
•	Selected learning methodologies to include in training programs
•	Created online training videos
•	Apollo and Easyblist Software development – wrote business requirement specifications, software testing, liaised with developers regarding any system anomalies, designed/developed software training plan and materials, implemented software rollout and training

Training and Implementation Manager

DTS Dispensing Technology Solutions 

•	Maintained records of clients’ chronic medication treatment plans for Prospur Pharmacy
•	Developed training manuals for the implementation of blister centres in independent pharmacies

Administrator

Suntra Spa

Suntra Spa CC, Gardens, C.T. – Beauty Therapist
•	Interviewed and filmed for SABC - The Power Within episode featuring laser hair removal in Dec 2011
•	Provided general beauty treatments : facials, waxing, massage, manicures, pedicures, skin peels and laser hair removal

Beauty Therapist

Skin, Body & Health Renewal

Skin Renewal CC, Claremont, C.T. – Aesthetician/Laser Therapist
•	Received medical scripts from on-site Medical Doctor dictating patient treatment requirements
•	Provided treatments: laser IPL (pigmentation, hair removal, premature aging, sun damage), skin peels, facials, carboxy therapy (rejuvenation and fat burning) and lipolysis injections
•	Conducted initial assessments for the Slender Wonder medical weight loss program, weekly measuring, injections and counselling
•	All related administration, record keeping and reporting

Asthetician/ Laser Therapist

I am a proactive and forward-thinking Business Analyst and Product Owner with experience in the design, development and implementation of both systems and operational process improvements. 

𝗪𝗛𝗬 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘?
★ I am highly analytical with the ability to identify issues in a systematic manner and validate solutions with intelligent rationalisations
★ I am comfortable working across multi-disciplinary teams, presenting and facilitating both technical and non-technical discussions to identify customer needs and elicit business requirements
★ Highly organised, I embrace change with enthusiasm, adapting to shifting priorities and demands whilst displaying resilience under pressure
★ My outstanding interpersonal and communication skills encourage honest and direct dialogue, enabling me to facilitate decisions and action across a wide stakeholder spectrum

𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗠𝗘:
✉ jeannemaribenn@gmail.com

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