Select Health

Business Operations Coordinator

I supported a team of administrators by performing administrative duties including calendaring, taking meeting minutes, managing time off requests and timekeeping responsibilities, organizing interviews, and various other tasks as asked. 

I have consolidated and organized data designed to help streamline multiple processes within the department. 

I transfered learning material from a manual process into an LMS  (Learning Management System) designed to track educational tasks more efficiently.

I transitioned a remote learning environment into a new orientation class for in person learning once a month designed to facilitate a better learning environment for new hires.

I met individually with each leader to better understand and overcome barriers they were experiencing. 

I organized and sent out a weekly newsletter to the entire department,  informing caregivers of important changes and events.

Senior Administrative Coordinator

Intermountain Healthcare

I use strong interpersonal skills to develop and maintain rapport with leaders, clinicians, and coworkers.  By engaging employees and utilizing Continuous improvement processes,  I have recognized barriers employees see with processes to inspire and motivate team dynamics and collaborations.  I have witnessed an increased willingness to pick up visits and help team members when asked. 

I rely upon my experiences as a clinician to provide compassion and support while using my experience as a service coordinator to promote a better understanding and implementation of office policies and procedures. This creates a bridge between office staff and clinicians to give all parties an opportunity to be heard and understood. 

I assign home health visits to clinical staff according to organized geographical zip code lists and calendars.  By following clear and transparent processes, a sense of equity has emerged and promoted positive citizenship behaviors between employees. 

I appeal to the desire to help and sense of equity that exists in all employees.  By encouraging common goals and good intent, conflict in the workplace decreases.

Service Coordinator

I helped patients perform activities of daily living in the comfort of their own homes, helping them stay independent for as long as possible.  

I organized my day according to geographical location and patient preferences.

I managed patient complaints with kindness and patience while ensuring patient safety.

I became the main trainer for new aides.
I  learned to recognize patterns of behavior and how to use positive psychological strategies to promote desired behaviors and Applied Behavior Analysis to reduce undesired behaviors as the situation was warranted.

I increased team dynamics and collaboration between aides by building rapport and helping out when asked.

Home Health Assistant (CNA)

APEX BEHAVIOR CONSULTING

I ran programs organized by Board Certified  Behavior Analysts (BCBA) for individuals with Autism Spectrum Disorder.

I collected data for BCBA to create and implement new programs when these individuals met goals of current plans.

I built rapport with clients and learned how to motivate them to reach their goals.

I monitored and reported concerns of the individuals I worked with and gave necessary feedback to BCBA.

I brainstormed ways to help motivate clients from fellow RTB's and BCBA's.

Registered Behavior Technician—Intern

Xpress Shuttle

Owner/Operator and Driver

Driven and dynamic consultant with a Master’s degree in Industrial/Organizational Psychology. 9 years professional work experience in various levels of health care, data science, and administration. 5 years of experience with consummate organizational change management (OCM) with a passion for analyzing and strategizing continuous improvement processes to identify and solution a wide array of organizational maladies; collecting, organizing, and leveraging data to assess churn, human capital development, continuous process improvement, ROI/ROE, and strategic growth.  Actively pursuing opportunities in business administration with a focus on organizational coordination and OCM. 
My life has been about change. I have learned we may not control what life throws our way but we have control over how we respond to those changes.

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Jeannie McCoy's Linkedin Analytics

Jeannie McCoy

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Jeannie McCoy

Want to drive more opportunities from LinkedIn?

Jeannie McCoy's Linkedin Analytics