Posit PBC

Customer Success Associate, Scaled

Customer Success Collective

Ambassador

Success in Black

Member

CS Insider

Co-Host of CS Speed Mixer and Rock, Paper, Success!

Contributor

Qnary

Client Success Manager

AtoB

Managed $1.6M MRR portfolio of 80+ SMB clients with 97% retention rate
Negotiated usage-based pricing for $33K+ MRR clients leading to 63% increase in revenue Q1 2022 Onboarded 200+ non-technical clients increasing time-to-value by 50%
Collaborated with Support via Slack and Zendesk to increase First-Contact Resolution Rate
Created playbooks and training materials on client personas and operational cadence

Customer Success Manager, SMB

Harvard University

Compiled monthly budget reports on department spending
Audited invoices, reported inaccuracies, and identified potential vendor partnerships
Provided administrative support to procurement staff
Interviewed procurement intern candidates and assisted in selection process

Procurement Intern

2023 Top 100 Customer Success Strategist ✦ Chief Storytelling Officer ✦ Pain Point Acupuncturist™️✦ Culture + Belonging Ambassador ✦ 頑張る!!🪭

The biggest ROI to ever exist is in the potential of human beings. My mission is to actualize my highest potential and help others do the same 🚀 Respect, integrity, gratitude, belonging, and open-mindedness are the values that pave my way there. I love being of service! How can I be of service to you?

Taplio

Jean-Pierre Frost's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Jean-Pierre Frost's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Jean-Pierre Frost's Linkedin Analytics