Flowium

Account Executive with Expert Knowledge on:
   - Flowium Services provided to clients
   - Internal processes within Flowium

- Represents our company during every level of communication: 
   - Potential, and current clients.

Proactive Lead Specialist for Prospects:
   - Performs regular audits 
   - Follows up with leads to establish relationships 
   - Effectively following up through necessary channels and timelines
   - Creates & implements strategies to connect with leads

- Attends & Contributes to Sales Meetings with Growth Updates

- Regularly Presents During Scheduled Sales Call 
   - Continually finding and signing new clients with completed contracts 

- Uses internal tools such as Asana, Pipedrive and Slack to ensure tasks are completed in a timely manner & that existing clients/leads are properly followed up with

Trains and Develops Account Executives:
   - Training & Onboarding 
   - Weekly Sales Training
   - Weekly 1:1 Meetings

Lead Account Executive

Flowium is a full-service email marketing agency for eCommerce brands. Our expert team has industry-leading skills and experience, and we’ll use our passion for email marketing to bring innovative, results-driven solutions to your business.

Account Executive

Rogers Communications

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment. 

Performed sales and activations of mobile devices, tablets, accessories, and related items. Provided excellent customer service including de-escalations while often exceeding sales targets.

SKILLS DEMONSTRATED:
Sales Target Achievement: Consistently among top salespeople within store environment. Always hit targets. Often overachieved on expected targets. Recognized for being the top in MasterCard sales conversion in Canada (2019) company-wide via email. 

Customer Service Excellence: Established a large personal customer base by providing excellent customer service to every person encountered. Consistent positive feedback through customer service surveys.

Adaptability: Proven ability to adapt to change while working in the everchanging Canadian telecommunications environment. Multiple transfers across the Rogers Retail footprint (Fido, Rogers) demonstrated versatility. Moreover, working throughout the entirety of the COVID-19 pandemic further strengthened ability to adapt to change.

Sales Associate & Manager on Duty

HGS - Hinduja Global Solutions

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. 

Handled inbound phone calls regarding billing, sales & technical inquiries for a major Canadian telecommunications company

SKILLS DEMONSTRATED:
Customer Service: Provided exceptional customer service on the roughly 5,000 calls handled, proven by customer satisfaction surveys.

Leadership: Ran dedicated classes training new hires in using their systems and positioning of tough situations during their On-the-Job training. Also hosted weekly company-wide meetings to communicate any changes to processes or upcoming changes to the telecommunications client.

Problem Solving: A large contributor to the in-house customer escalations team. Provided logical solutions for customers that escalated from agents on-site that both benefited the customer and the company.

Customer Service Representative

I am an experienced & passionate sales professional with a strong knowledge of the Digital Marketing landscape. Throughout a career in sales, I have fine-tuned my skills; notably, my sales strengths & my ability to create interpersonal relationships with clients. Using these skills and my education background in Business Administration, my desire is to continue to hone my skills and further develop them.

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