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I have a genuine dedication to enhancing staff morale, customer satisfaction, and overall operational efficiency for customer support and success teams. This drive led me to join the vibrant and influential CS community known as the Customer Support & Success Executive Brain Trust. Every month, we come together to foster collaboration, build connections, and exchange best practices. This esteemed group includes CS leaders from renowned brands such as OpenTable, Shutterstock, ClickUp, Houzz, DHL, and over 900 SMEs. In line with my passion for customer support, I also hold a position as a Product Manager at Y Meadows, a cutting-edge CS technology company. At Y Meadows, we revolutionize the way Customer Support requests are handled by automating the entire process. Through advanced technologies like AI, Natural Language Processing, ChatGPT, and Machine Learning, our platform robotically triages, enriches, routes, and resolves customer support requests without the need for human intervention. This empowers your agents with more bandwidth to engage in meaningful and timely interactions with customers. AI, Natural Language Processing, ChatGPT, Machine Learning, and more.
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Content Inspiration, AI, scheduling, automation, analytics, CRM.
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