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Leader of customer focused and product driven businesses. Greater than 10 years of transformational experience in Product Management, UX, customer experience, design, and operations in B2B & B2C. Innovator who has created multiple zero-to-one (0-1) products, including digital apps. Cross-functional leadership across multiple verticals. Coaching and mentoring cross functional teams & leaders, multiple years of product design, engineering excellence, and operations transformation, my experience cross pollinates across boundaries. •Design Thinking: New product development from design to production of prototypes to market deployment, including 0 to 1 hardware and firmware. •Product Innovation and Management: Digital & physical products creating, leveraging user experience (UX) and consumer feedback to refine product delivery. Granted twelve (12) Patents by USPTO. •Program Management of Technical Delivery, Operations Management, and Engineering Leadership, building safe, diverse team environments and communications across siloed verticals. •Strategic Thinking, Expert Communications, Team Leadership, Collaboration, Stakeholder Management, Hiring, Training, Building Safe Environments for Diverse Teams, Ideation to Execution, Navigate Ambiguity Creating world-class customer experiences, innovative product design, and transformational team leadership, my work has literally touched the lives of millions of consumers. ACCOMPLISHMENTS: ◉ an award winning 99.999% available network with 100% connectivity ◉ Operational performance improvement to 99.9% success ◉ a product patent for a life-saving design to prevent drivers from falling asleep ◉ network extenders that can provide cell phone availability in disasters ◉ safe work spaces with culturally rich and diverse teams that shifted corporate culture COACH & MENTOR: ◎ startup founders ◎ corporate leaders ◎ individual contributors ◎ neurodiverse individuals ◎ companies pivoting during COVID My specialities include: • product innovation • engineering • operations • program management • hiring & training diverse talent • coaching & mentoring • cultural and process transformation • patent creation • futurist
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