Jemal C.

National Society for Histotechnology

•	Conducted thorough research and analysis to identify and document Key Performance Indicators (KPIs), resulting in a significant 50% reduction in monthly email correspondence.
•	Acted as a primary point of contact for educational service-related inquiries, efficiently addressing concerns and providing troubleshooting support to an average of 30 stakeholders per shift.
•	Maintained meticulous oversight of over 5,000 student records and customer learning profiles, ensuring data accuracy, processing payments, and upholding database integrity.
•	Led the development lifecycle of various products from conceptualization to final production, coordinating tasks such as material preparation, IT functions, scheduling, and logistics for webinars and seminars.
•	Orchestrated monthly webinar events from inception to completion, overseeing program committee meetings, registration platforms, agendas, speakers, production, technical rehearsals, live broadcast moderation, and post-event activities.
•	Streamlined online and on-site registration processes, including badge generation and verification, to deliver seamless and efficient experiences for event attendees.
•	Organized and distributed Continuing Education Unit (CEU) certificates while maintaining accurate records of providers.
•	Proficiently managed data input tasks utilizing Association Management Systems (AMS) and Learning Management Systems (LMS).
•	Provided essential support to the Membership and Marketing Department, contributing to routine operations and specialized initiatives aimed at membership growth and retention.
•	Offered personalized assistance to members through various communication channels, addressing inquiries, offering guidance, and resolving issues promptly.
•	Designed, curated, and distributed monthly newsletters tailored to student members, fostering engagement and communication within the community.

Educational Coordinator

REFORM Alliance

Graphic Design Intern

ALDO Group

Stock Associate

J.Crew

- Identified customer needs to deliver relevant product solutions and promotions and meet target sales of over $5,000 daily.
- Completed an average of 20+ orders daily and answered customer questions in-person and over the phone to maximize customer service.
- Served as primary contact for over 10 named accounts encompassing account management and sales responsibilities.
- Boosted sales and service expectations utilizing effective techniques while providing exceptional customer service.
- Generated feedback, insight and ideas with the management team, which contributed to the improvement of the store's operations increasing efficiency by 10%.

Sales Representative

Daemen University

- Entered student information accurately into the database and updated records whilst ensuring data integrity.
- Maintained and managed student records, handling registration forms, transcripts, and academic documents.
- Assisted with the preparation, distribution, and collection of various academic forms, such as add/drop forms, withdrawal forms, and graduation applications.
- Provided general administrative support to the Registrar's Office, such as filing documents, maintaining office supplies, and assisting with special projects or events.

Registrar Office Assistant

Graphic Design Assistant

Walmart

Associate

Magnolia Bakery

- Developed and established over 50 new relationships to drive company growth.
- Demonstrated and explained product features and benefits to 200+ key stakeholders to overcome customer objections.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Directed incoming phone calls to appropriate departments.
- Managed customer orders with accuracy based on their requirements and placed orders on their behalf.
- Maintained detailed records of order information, entering and updating relevant data to the database for accurate tracking and efficient processing.
- Tracked order information in the database and monitored "special" orders to ensure they were executed smoothly.
- Collaborated with production team; effectively communicating details for "special" orders to ensure their successful completion.
- Delegated responsibilities associated with "special" orders.
- Maintained and managed logistics and transportation of product orders and event props to specified locations.
- Participated in on-site events, providing support to ensure successful completion.

Customer Success Specialist

- Tasked with simplifying questionnaire results into excel spreadsheets.
- Administered event planning support including communication with community partners, coordination of logistics for events, assisting with meeting preparation, etc.
- Provided support and assistance to service learning program including registration, coordination, and communication.

Paul A. Saffrins Center Front Desk Assistant

Felice Koenig

Studio Assistant

- With a foundation in design and education, I bring a unique blend of creativity, empathy, and strategic thinking to marketing. Currently honing my digital marketing skills through CoOp's program, I am focused on understanding market trends, consumer behaviors, and innovative product strategies. I have a proven track record in project management, team collaboration, and crafting compelling narratives that connect with audiences. My goal is to leverage these experiences to transition into Product Marketing, where I can contribute to launching products that resonate with users, driving both engagement and growth.

Please feel free to reach out. Thank you for your time!

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