Make-A-Wish Central and Northern Florida

People & Operations Manager

Statusphere

●	Researched, Designed, and Implemented high impact HR strategies for Seed series Tech Start-up on time and on budget.
●	Evaluated and automated all aspects of the employee life-cycle to decrease time to hire by 50% and increase retention of top talent.
●	Planned and facilitated first company off-site for remotely distributed team of 40.  
●	Developed Compensation Philosophy and Salary Structure
●	Worked cross-functionally to develop employer branding strategy and company core values.
●	Maintained HR records, processed payroll, assisted managers with employee relations issues, terminations, and exit interviews while adhering to Federal, State, and Local laws.

People Operations Manager

- Evaluated, initiated, and implemented standardized recruitment and onboarding processes across all departments to increase efficiency and success in attracting passive and active candidates reducing time to hire and increasing retention of top talent. 
-  Strategically reduced dollars stuck in outstanding payment by 600k in 6 months
- Worked with CEO and COO to streamline payment processes
- Managed day to day administrative task including but not limited to bi-weekly payroll processing, remote I-9 clean-up, update and maintain employee compensation and personnel details, create internal communication and maintain People Operations internal wiki pages, and manage invoices and receive payments.

Office Manager

American Modern Insurance Group

•	Successfully oversaw full recruitment cycle and onboarding processes for all corporate customer service positions.
•	Facilitated Summer Internship program for 26 interns through all business divisions.
•	Planned and hosted virtual Local and Regional Capstone Presentation event for 106 interns throughout MunichRe.

Talent Acquisition Partner

Source2

•	Managed talent acquisition and full recruitment cycle for a minimum of 20 requisitions across multiple US clients
•	Evaluated and recommended efficiencies to recruitment process, employer branding for clients, and onboarding processes

Recruiter

The Container Store

●	Managed full-cycle recruitment, onboarding, and training for all positions for Aberdeen Distribution Center during ramp up of 600,000 sq. ft. facility on time and on budget.
●	Oversaw development and implementation of high impact HR initiatives, talent acquisition strategy, and training progression across multi-distribution center network.
●	Cultivated relationships within the community as part of Employer Branding Strategy
●	Managed a team of two HR Coordinators and four role specific trainers
●	Hired and onboarded 300+ Employees and maintained turnover rate of 35% with a highly transient warehouse population. 
●	Maintained HR records, LMS, processed payroll, assisted managers with employee relations issues, terminations, and exit interviews while adhering to Federal, State, and Local laws.

Distribution HR Supervisor

Provided one call resolution to Installers, Store employees, and customers. Resolved escalations for the Installation Team. Developed content and trained new installation project coordinators. Acted as a resource to leadership regarding best practices to develop training materials.

Installation Project Coordinator

Provided Tier 1 technical support to home office employees and store locations. Reset employee passwords. Entered HEAT tickets for each incident. Stayed current with new technology within the company and served as a resource for the team.

Resource Center Support

Provided customer support for returns, damages, product inquiries, custom closet design, and minimized escalations for our team. Learned to support customers and stores through omni-channel approach by phone, email, or live-chat.

Customer Contact Coordinator

Concentra

Onsite health and wellness provider for 750 employees. Developed Industrial Athlete Training Center. Worked directly with HR and Safety Manager to decrease safety related injuries through education. Rolled out the facilities first stretching program. Facilitated new lifting technique initiative. Assisted Safety Manager in completing documentation for OSHA - VPP Star evaluation. Saved this site over $1 million dollars in first year onsite.

On-site Athletic Trainer - Walgreens DIstribution Center

The University of Texas at Arlington

Provided primary medical coverage for the Woman’s Basketball Team and other teams as assigned. Set-up pre-season physicals and managed insurance claims for all athletes. Liaison for NCAA drug testing program. Approved Clinical Instructor.

Assistant Athletic Trainer

Taught Intro to Athletic Training, Therapeutic Modalities, Upper and Lower Extremity Evaluation.

Adjunct Lecturer

Hi! As a People Leader, I'm passionate about building relationships, mentoring, and partnering with my team to bring innovative solutions to any problem. I believe in creating a positive work culture and environment that is focused on collaboration and growth. I'm a problem solver who's always looking for ways to optimize processes and create an engaging workplace. With over 5 years of experience in the HR field, I'm excited to bring my knowledge and skills to the table. Let's connect and work together to navigate the ever-changing HR world! I believe it all starts with a conversation. 

My People Values: 

🎊 Sprinkle kindness like confetti
👥 Collaborative Problem Solving    
☀️ Foster positive culture and work environment
🎯 Data-informed Decision Making
🤓 Professionalism at all times

When I am not engaging with a candidate or team member, I am a mom of four, wife, avid reader, baker, runner and lover of all things Disney.

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