Rain

Customer Success Manager

Seamless.AI

•Successfully onboard and continually train SMB accounts on the product’s services, ensuring a smooth and efficient implementation
•Manage a portfolio of 890 SMB accounts through personalized support & training to drive success within the platform, their sales cycle and ensure customer retention
•Transform client interactions into consulting partnerships to drive improvement in account trajectory
•Strategic advisor for key stakeholders and users at my accounts to address concerns promptly
•Proactively de-escalate complex situations on a timely basis to secure payment and maximize ROI
•Identify low usage accounts and create a process to ensure product adoption and utilization throughout their term
•Achieve 96.37% monthly NRR and identify upsell opportunities to increase overall account revenue
•Strong collaboration with Product, Sales and Support teams to ensure a smooth customer journey

Customer Success Manager -- SMB

•Conduct outbound prospecting through cold calling, email marketing campaigns and LinkedIn
and proficiently utilizing the processes and systems available
•Create and maintain a strong pipeline by communicating effectively, being curious about
prospect’s needs, and ensuring that the CRM system is accurate and up to date
•Plan and schedule product demonstrations by transforming leads into opportunities and
prioritizing follow up to ensure prospect attended demonstration
•Conduct regular debriefings with manager to identify strengths and development opportunities
based on sales calls to continue learning and growing
•Accumulated ARR of $48.10k

SMB Sales Development Representative

CAPPELLINO CADILLAC

•Greet and welcome guests upon arrival
•Direct visitors to appropriate persons and offices
•Answer, and forward frequent calls
•Cashier service and sales
•Provide basic and accurate information in-person and via phone
•Perform other clerical receptionist duties, filing, photocopying, transcribing, faxing

Front Desk Receptionist

Centivo

•Open daily mail and analyze where it must be scanned and sent to
•Print daily correspondence letters and mail out them to ensure customer receives it on a timely manner
•Allow providers access to our provider portal, rid duplicate accounts, deny those who haven't joined properly
•Complete other office tasks to assist management

Administrative Intern

University at Buffalo

•Conducted pre-interviews with enrolled students
•Coached and provided feedback to improve interviewing skills
•Graded and provided editorial feedback on resumes and cover letters
•Updated grading portal to reflect student’s grade

Career Connections Class Interviewer and Grader

Kohl's

•Leverage outstanding communication skills to engage customers at point of sale to identify upsell opportunities
•Engage customers on sales floor to discover opportunities and contribute to a positive customer experience
•Assist customers in return processes and confirm all needs are met to create a positive relationship between customers and company
•Manage cash register, apply appropriate discounts to transactions to produce a positive experience for customer, and use point of sale opportunity to sell credit accounts
•Strive to positively interact with team members, customers, and associates through many forms of contact
•Form and maintain customer relationships to ensure continuing sales for Kohls, while ensuring high customer satisfaction

Sales Floor Associate, Customer Service Associate, Point of Sale Associate, Amazon Return Associate

Candy Cotton Concessions

•Hire and educate new employees on procedures and tasks, support associate level employees during paced periods to ensure the team meets customer demand efficiently and effectively
•Manage cash register and inventory for various concession stands to ensure outstanding operation and profitable event
•Organize and complete end of night paperwork and balance cash drawers; outstanding record of cash management

Food Service Assistant Manager 

Food Service Worker

Student Interviewer

RippleMatch

•Collaborated with the Campus Operations team to expand campus recruitment and increase interview placement rate 
•Managed, scheduled, and conducted interviews for 40-50 intern candidates per week and acted as their main point of contact through Google Voice and email, providing coaching throughout entire hiring process
•Informed candidates of RippleMatch and its mission, how it can benefit them
•Evaluated and autonomously made hiring decisions
•Effectively communicated (both verbal and written) daily with management to review candidates and discuss hiring decisions

Program Manager

•Graded students’ resumes and cover letters.
•Graded and provided feedback on students’ practice interviews
•Updated grading portal to reflect student's grade

Taplio

Jenna Cusker's Linkedin Analytics

Jenna Cusker

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