Care.com

Work closely with our sales team to onboard new clients after the sale is closed. This may include organizing client data for import into an internal system, setting up a client's business profile and schedule, or helping to create training materials for our clients.
Identify and resolve non-critical support questions and operational issues as they arise with clients.
Retain client business as part of a partner-education initiative.

Client Success Specialist

Maintain a consistent and balanced pipeline of opportunities and close deals through the sales cycle.
Monitor the daily volume of calls, messages, & touchpoints
Achieve individual sales goals/quota on a consistent weekly and monthly basis
In-depth understanding of company services/products, industry, and competitive knowledge, and trends with a focus on value
Interact with small to medium size business owners, to offer Care.Com Marketing Solutions to help build their customer base and achieve their business goals.
Work closely with the Care.com management team to analyze sales and financial metrics while retaining your book of businessAvailable in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care.

Marketing Solutions Specialist

Voice4Chefs Podcast- Out of the kitchen and into the studio listen to real life experiences of Chefs

Out of the kitchen and into the studio listen to real life experiences of Chefs, Restaurant Owners and Culinary Artists. Sit at the Chef's table and experience stories, secret sauces, signature dishes and kitchen disasters.

- Write descriptions for upcoming podcasts and online events
- Build social media presence by advertising events

Content Writer Voices 4 Chefs- Listen, and Live The Chefs and Culinary Arts Journey

San Fenix

•	Writer on newsroom staff for a weekly satirical news show recounting the news of the week
•	Contributing on-camera contributor
•	Cross-functional relationships built and maintained

Staff Writer/On-Air Contributor "The Friday Fenix" 

Haston Helping Hands

•	Deliver Career Coaching and Professional Skill Development in a weekly message
•	Generate individually curated professional development seminars for diverse attendees
•	Exemplify consultative skills by fostering cooperation within multi-dimensional organizations
•	Contribute to the successful promotions of multiple individuals in varied industries and roles

Chief Executive Officer

DSquared Homes for the Homeless

•	Create weekly video content highlighting events and fundraising efforts for community outreach
•	Secure large volume donations from companies for a yearly contribution
•	Advertise on multiple social media channels for ongoing campaigns and continuing reach
•	Apply for grants and track analytics for successful campaigns including social media targets

Public Relations Director

Allsup

•	Produce overall improvements between departments for smoother customer experience 
•	Lead a high-performing sales team, fostering excellence and continuous improvement
•	Facilitate cross-departmental collaboration to implement efficient processes and procedures
•	Build strong client relationships, prioritizing a customer-centric approach

Sales Manager

Everly Health

•	Created liaison role to optimize and facilitate effective communication between operations and customer care and collaborate with internal stakeholders to develop, revise, and update documentation for best practice guidance
•	Instructed Care Team on lab processes and procedures to result in quality resolution of issues 50% faster by collaboration between lab and customer care teams to lead to better efficiency for the 
smoother customer experience with a focus on quality and efficiency 
•	Reported to laboratory leaders and operations to efficiently identify and resolve customer issues to 
•	Interfaced with customers as the main point of contact keeping them informed of timelines and expected delivery of product and results and overcame anticipated roadblocks

Network Operations Liaison

MV Transportation

•	Orchestrated weekly New Hire orientation sessions and secured uniforms for new drivers
•	Initiated process documentation for consistency and greater comprehension of team members
•	Executed tracking and organized and initiated the 24-hour hotline for efficient Covid 19 tracing

Human Resources 

Expedia Group

•Launched Ramp Team which significantly reduced washout rate down from 50% to 10 (40% reduction of employees retained after process implemented)  
•Revitalized methods for organizational change management with the successful implementation of new processes and procedures
•Spearheaded process for career centric 1x1’s for team members resulting in raises and promotions for team members

Customer Service Supervisor - HomeAway/VRBO/Expedia (Promoted after Acquistion by Expedia) 

•Developed and strengthened effective relationships with cross-functional departments to drive customer success and resolve issues collaboratively 
•Executed KPI and OKR goals consistent with company goals as well as personal development
•Promoted due to excellent leadership skills and ability to build rapport between teams including sales, engineering, and operations

Customer Service Team Lead (Promotion) 

-Handled sensitive escalated calls with grace under pressure
-Devised solution for travelers and owners handling very frustrated customers
-Created process documentation to train incoming team members on chargebacks/disputes

Customer Support Representative Billing Team (Promotion) 

-Handle escalated calls daily with grace under pressure
-Consistent accolades were given for customer satisfaction

Customer Support Representative

Digital Motorworks

-Research failed data extraction and troubleshoot to resolution
-Facilitate weekly conference call with outside vendors and account directors

Technical Client Analyst

Passionate professional speaker, content creator, and satire writer promoting mental health awareness and authenticity. Inspires teams to prioritize well-being, fostering a positive and inclusive work environment. Committed to destigmatizing mental health challenges and empowering individuals to embrace their true selves. Harnesses the power of satire to create engaging and thought-provoking content.

Taplio

Jenn Haston ~🎤Speaker. Facilitator. Leader's Linkedin Analytics

Jenn Haston ~🎤Speaker. Facilitator. Leader

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