Harbor Freight Tools

Supervisor

Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.
Documents customer interactions and completes service requests to minimize customer effort or additional action.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Core Client Consultant

SmartStyle Salons

Providing cutting, styling, shampooing, colouring and other hair care services
Keeping the salon and their station clean and sanitary
Staying abreast of current fashion trends and popular hair styles
Maintaining a strong inventory of hair care products
Keeping appointments on schedule
Building and maintaining relationships with regular clients
Collecting payment for services rendered

Hairdresser

TrueBlue Inc.

Oversee day-to-day operations of the branch and assist with hands-on processes as needed.
Hire, manage, train and coach team of branch staff.
Work with employees to set performance goals, expectations, and professional development plans.
Empower team to reach their full potential. Hold them accountable for branch success by positively leading the way.
Execute branch sales strategy by sourcing and qualifying new leads, developing workforce solutions, and pricing and closing orders.
Manage and grow existing customer accounts by closing additional up-sell and cross-sell opportunities. Maintaining consistent communication is key.
Continuously seek ways to streamline processes for operational efficiency and excellence.
Handle complaints, settle disputes, resolve grievances and conflicts – know how to negotiate and diffuse conflicts.
Oversee recruiting efforts to ensure that we have a qualified pool of talent to meet customer demand.
Strategically manage branch profit and loss (P&L).
Ensure workers are appropriately dispatched to job sites, customer orders are serviced and filled and payouts are timely.
Create a culture of safety by conducting site visits and meeting with our customers and temporary job seekers. Proactively takes actions to contribute to a safer workplace for our people.
Manage workers compensation claims.
Embrace our culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We
At times, required to drive a vehicle to transport temporary workers to job sites or to conduct customer site visits.

Staffing Customer Success & Training Manager

Represent PeopleReady in assigned territory, accounts, or verticals to satisfy all customer staffing needs.
Engage with local branch teams to ensure that customers’ orders are filled with the talent they need.
Assist local Branch Managers with penetration and retention selling for existing customers.
Closes orders and ensure proper documentation is complete.
Ensures sales growth through aggressive market strategies and account development. Hit sales targets in both revenue and profitability.
Maintain the customer relationship throughout the sales process and during service delivery.
Build and utilize sales funnels along with tracking to help with reporting.
Maintain customer relationships throughout the sales lifecycle, where you will be the single point of contact.
Maintain a high level of visibility and communication with the customer to help ensure we’re providing exceptional customer service.
Forecast business on a rolling six-month cycle and manage the GAP between forecast and target.
Embrace the Counselor Sales Process (CSP) as a selling methodology.
Embrace our culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We Reimagine What is Possible, and We are a Force for Good.

Account Sales Representative

Provide exceptional customer service to existing customers and associates by maintaining regular communication and fostering strong relationships. Navigate multiple operating systems, including Applicant Tracking System (ATS), staffing app – JobStack, text alert system and more.
Take inbound orders from new and existing customers and enter them into system.
Proactively help to grow business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns. 
Proactively recruit new applicants by developing creative recruitment tactics. When needed, perform high volume outbound phone calls and messaging via our work alert technology to find qualified workers when trying to fill a job order.
Match applicants with our customers open positions and ensure that the match works great for both the job seeker and our customer.
Process payroll for our temporary workers in a timely manner according to standardized payroll processes.
Promote a culture of safety by always keeping safety and compliance top of mind.
Embrace our culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We Reimagine What is Possible, and We are a Force for Good.

Customer Service Representative

Crowne Plaza Lansing West

Maintain updated knowledge of assets specific to the company’s needs.
Greet guests and confirm reservations.
Provide excellent customer service and attention to detail.
Maintain positive ongoing relationships.
Maintain high ethical standards and professionalism.
Multitask and prioritize as necessary to meet customer needs.
Represent the company with integrity and dedication.

Head Concierge

Eaton County Health & Rehabilitation Services

Grooming and bathing patients with low mobility
Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
Helping patients eat and take medications
Making sure they have regular meals and proper medication dosages
Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
Assisting patients with mobility needs, transferring them from wheelchair to bed
Turning or adjusting patients in bed to prevent bedsores or other discomfort
Exercising patients by helping them walk

Certified Nursing Assistant

Michigan Army National Guard

E3 Army National Guard

Proven Customer Success Manager - US ARNG Veteran

"Preparation + Opportunity = Success" - Alan Williams 

I enlisted right out of high school and spent a few years in the Army National Guard as a multimedia illustrator while also gaining a bachelor's degree in business administration and marketing. After that I found my first career home in staffing where I began my 13-year history in Customer Success.  Utilizing consultative discovery regularly throughout the lifecycle sales and recruitment processes, I was able to take my TrueBlue Staffing branch in Detroit, MI from failing to the global presidents' club.  In 2017, my family made a move, and after dabbling for a bit in Cosmetology,  I began working with PNC Financial Services remotely where I’ve used FinTech to prevent fraud, money laundering, risk and suspicious activity. 

Core competencies include:
• Full Desk and High Volume Hiring
• Industrial Recruiting/Employee Relations
• Strategy Development & Implementation
• Detecting fraudulent activity via FinTech 
• Consultative Sales=Networking/QBR/Data Analysis/Retention of customers 

Accomplishments:
*Drove strategic direction of our
customers and trained teams to
translate their goals into sales
growth; increasing gross margin
from 28% to 38%.

*Responsible for 288
successfully retained and
managed accounts bringing the
net revenue from just 90k/yr to
2.2M/yr.

*Developed continual training
and measured KPI for 34 staff.
Q2: 136%quota attainment
Q3: 140% quota attainment
Q4:144% quota attainment

Taplio

Jennifer Himebaugh's Linkedin Analytics

Jennifer Himebaugh

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Jennifer Himebaugh's Linkedin Analytics

Jennifer Himebaugh

Want to drive more opportunities from LinkedIn?

Jennifer Himebaugh's Linkedin Analytics