Jennifer Bouquot, SHRM-SCP, MBA

Liberty Bank - CT

Focus on the employees’ experience at Liberty Bank to make it an enjoyable, rewarding, and fulfilling experience for all,  
- Ensure we provide a welcoming and positive employee experience during Orientation and throughout an employee’s career with Liberty Bank. 
-Partner with the HR department to improve workforce productivity, loyalty, and retention. Be the voice of the employees through employee feedback mechanism/loops including surveys, pulse checks, interviews, focus groups, and more! 
-Share employee feedback with operational leaders and partners to bring the employee experience to the forefront of their processes, strategies, and communications.

VP Employee Experience Lead

Moss Corporation and Epiq Insurance Agency

•	Key advisor to the CEO and executive team
•	Provide thoughtful and strategic counsel on matters involving people, learning and development, and culture.
•	Partner with company leadership to scale a world-class people first culture and successfully implement strategic and innovative People and Talent solutions supporting business growth.
•	Develop and lead the planning, design, and implementation of People initiatives to support current and future business needs across the organization. Drive all aspects of human resources including recruiting, performance management, engagement, learning & development, diversity, equity, and inclusion, and compliance.
•	Design and lead the long-term DE&I strategy, building upon the success to date.
•	Research, develop, and implement competitive compensation, benefits, performance, and employee incentive programs.
•	Lead succession planning for leadership and other critical roles in the organization.
•	Build and lead processes to promote internal employee communication and culture-building.

Chief People Officer

Travelers

Apply solutions and leadership in support of Travelers' people and culture strategies. Design, develop and deliver customized solutions for leadership teams including Agile teams. Strengthen team effectiveness by leveraging assessments, tools and solution facilitation. Partner with leaders across multiple functions and countries by developing strategy and approach for change management using AIM methodology. Coach leaders to leverage strengths and develop areas of opportunity. Facilitate leadership workshops. Manage assigned projects including development of strategy and measurement of solution effectiveness.

Key Accomplishments
* Member of the implementation team focused on planning and curating content for Degreed with an overall company participation rate of 91% at one year.
* Successfully led the initiative to convert leadership courses to a virtual platform within a two-month period.
* Worked with the Black/African American and Allies Diversity Network during 2020 to facilitate listening sessions and planned/organized future focus areas.

Director Enterprise Talent Management

Strategic HR business partner providing leadership consultation. Participated in the development and execution of business plans and strategies. Utilized tools and resources in support of leaders and teams including manager assimilation, team building, and brainstorming exercises. Consulted with leadership on sensitive or complex employee relations issues. Stayed abreast of social, economic and other trends that may have affected the business. Served as a confidante, resource and sounding board to HR staff and business leaders. Partnered with Talent Acquisition to help attract a qualified diverse pool of candidates for job openings.  

Special Projects
Workforce of the Future Impactful Development Team Member – 2018
Project Lead, Home Office Claim Leadership Introduction Program – 2017, 2018
Gallup Engagement Champion – 2017, 2018
Claim HR Diversity and Inclusion Committee 2016, 2017, 2018

Human Resource Director

Verizon

Led a team of 24 HR Business Partners supporting 5000 plus employees.  Responsible for development and management of national strategic programs to support the Call Center organizations. Perform broad professional/functional responsibilities in the areas of employee relations, benefits, compensation, staffing and other human resource functions, ensuring consistency in the administration of HR policies and practices. Cultivate and maintain business partner relationship with clients. Ensure ongoing leadership development and succession planning to ensure execution of Talent development and Diversity plans.

* Launched Performance Based Shift Bid Program to Call Center Employees
* Created new Career Progression program for Call Center Employees
* Developed comprehensive Tech Support Career Development program
* Manage Call Center Absenteeism Rate through Attendance Programs.  Achieved national rates between 10-14%
* Participate in Large National Strategic Projects as the Human Resources SME

Associate Director, Human Resources

Led a team of 9 HR Business Partners and Recruiters supporting three Call Center locations with over 1200 employees. Performed broad professional/functional responsibilities in the areas of employee relations, benefits, compensation, staffing and other human resource functions, ensuring consistency in the administration of HR policies and practices.  Managed implementation and roll out of new HR programs. 
Created and successfully executed staffing plans. Ensured ongoing leadership development and succession planning to ensure execution of Talent development and Diversity plans.

* Maintained a 93% retention rate of new hires
* Successful execution of High-volume recruiting process
* Created innovative employee experiences to achieve low annualized turnover – 16%

Human Resource Manager

Worked as a Strategic Business Partner to determine trends and issues in customer groups. Supported multiple functional groups including: Sales, Call Center, Finance, Marketing, IT and Network.  Partnered with managers to develop solutions.  Coached managers to be effective people managers.   Partnered closely with team to meet all Staffing objectives.  Served as point of contact for HR Staff for six Call Centers locations.  Facilitated Leadership Development classes:  Civil Treatment for Managers, Targeted Selection, Management Guidelines, Union Awareness Training and DiSC Personal Profile system.  Conducted needs analysis and design ad hoc training for customer groups.  Facilitated team building and change management sessions.  Managed multiple state rollouts of new initiatives.  Designed and implemented employee recognition program.  Developed Employee Retention Training.

Human Resource Consultant

Talent Development and Human Resources Leader adept at designing and executing talent processes that balance employee and business needs.

Taplio

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