Jen Seran's Linkedin Analytics

As the Director of Business Operations at Stallion Express, I lead the strategic planning, execution, and optimization of the business operations for one of Canada's leading e-Commerce shipping solutions providers. With over ten years of experience in the e-Commerce and logistics industry, I have developed a strong expertise in operations, fulfillment, final mile delivery, customer service, and quality assurance, which I leverage to drive operational excellence, customer satisfaction, and revenue growth. I have a bachelor's degree in applied economics with a management option from Wilfrid Laurier University, which helps me to understand the market dynamics, trends, and opportunities in the e-Commerce and logistics sectors. Prior to joining Stallion Express, I managed the delivery network, onboarding, and scanning program for both their meal kits and the next-day / same-day grocery delivery service for Goodfood Market, covering the entire region of Southern Ontario. I am passionate about delivering innovative and cost-effective solutions that enhance the customer experience and the company's competitive edge. I value collaboration, communication, and continuous improvement, and I enjoy working with diverse and cross-functional teams to achieve our shared goals.