Texas Children's Hospital

Manage and lead all aspects of daily security and customer service operations for 26 floors of NICU, PICU, CICU, CPCU, Transplant, Nuclear medicine, 3 surgery floors, Helipad and life flight, to include leading, training, motivation and supervision of team focused on protecting all staff, patients, visitors and assets of the hospital.  Manage the daily activities and training of 17+ assigned officers, 4 separate rotations and all scheduling; conduct semi-annual/annual reviews for staff, COVID 19 Escorts, and special assignments. 
•	Facilitate the delivery of staff training/development, department training and in-service training; conduct performance counseling to promote technical proficiency, inspire positive attitudes, and ensure professionalism.
•	Interact with patients, staff, visitors and vendors for all related customer service and security purposes, while promoting customer service and public relations.
•	Act as a supervisor of pharmacy escorts to ensure the safety of pharmacy technicians and all narcotics delivered throughout 5 main campus buildings.

Supervising Sergeant/Legacy Tower Supervisor

US Army Corps of Engineers

Managed responsibility for executing all assigned security duties focused on the protection of life and property, while ensuring maximum site security, maintaining order, and enforcing all established rules, SOPs and regulations of the post.  Prevented and investigated unauthorized entry/exit to buildings, property and other unauthorized activities.
•	Received two accommodations from the Army, one as a unit the other for individual efforts.
•	Assisted with shift change over and supervisory duties, including scheduling, requisitions, testing, and staff training; reported all incidents, problems, or irregularities according to regulations.
•	Conducted spot checks searches of personnel property entering or leaving the property; monitored alarms, CCTV, along with regular rounds of facility and buildings.

Commissioned Officer, Security

Doyon Universal Services

Delivered all aspects of security, life and asset protection for assigned work sites, to include preventing/minimizing events including assault, theft, vandalism, harassment, and other disruptive incidents.  Performed random searches of vehicles, confronted and assessed the motive of suspicious persons, investigated reported incidents and performed first responder rescue functions at accidents, emergencies and disasters.
•	Reviewed information gathered during investigations, interviewed and obtained statements of all participants and witnesses, and created written reports detailing all findings and actions taken.
•	Operated motor vehicles in both urban and rural settings, conducted visual surveillance for extended periods of time, and successfully executed post orders including enforcement of client/company policies and regulations.

NCO, Security Officer, Maverick Basin Carrizo Springs, TX

EPIC Security Corp.

Ensured the safety, security and protection of various properties and client assets through the surveying and deterrence of unsafe/illegal acts or conditions.  Patrolled buildings, parking lots and structures to secure premises and identify any potential safety issues or illegal activities; reported any maintenance problems and protected client company assets relative to theft, assault, fire and other safety issues.
•	Led the set-up and organization of the onsite security office, write post orders, and diagramed/labeled all pertinent areas, gates, doors, exits and windows for security planning.
•	Investigated property damage, suspicious persons, unauthorized entry or intrusion, maintenance and safety concerns; completed appropriate incident reports.
•	Completed reports on all related observations, information, occurrences and surveillance activities during shift; prevented loss and damage by reporting irregularities, informing on violators of policy and procedures.

Commisioned Security Officer

Thoroughbred Associates Inc

Directed and oversaw all aspects of sales and marketing operations to drive long-term profitable growth through new business development and product placement, team building, key process and procedure development, and the implementation of high-impact sales, product promotion and marketing strategies focused on law enforcement gear/equipment.  Played key role in new product development initiatives.
•	Contacted, identified and managed the needs of new clients, including local, state and federal law enforcement agencies and first responders, while maintaining relationships with existing customers and retail vendors.
•	Successfully achieved and maintained market share via the oversight of a high-performance sales team tasked with the promotion, marketing and sale of product lines.
•	Devised and implemented sales action plans designed to penetrate highly competitive markets and acquire new business accounts; adjusted pricing by monitoring costs, competition, and supply and demand.
•	Served as a primary certified trainer to companies/agencies for many of the products offered; facilitated the training, mentoring, guidance and development of sales staff in product knowledge.
•	Drove product launch, market growth and brand growth and development, while overseeing ongoing branding/identity efforts in alignment with other initiatives.
•	Established sales objectives, forecasted and developed annual sales quotas; projected expected sales volume and profit for product lines.
•	Identified new market opportunities and devised creative strategies to penetrate those markets.
•	Placed products into Texas Department of Criminal Justice, Texas Department of Public Safety, Harris County SO, Houston PD, San Antonio PD, Austin PD, Jefferson County Parish, New Orleans PD, etc.
•	Inserted several products into Academy Sporting Goods, & Oshmans Sporting Goods; played key role in making new products household names; Hogue Grip, HKS, Sure Fire, Spyderco, Pepperball, Mace and Second Chance.

Vice President/Regional Sales Manager

United States Marine Corps

Sergeant (Honorable Discharge)

Business-focused management professional with the ability to partner in building and driving all aspects of customer service, training and sales performance functions, to include team building/development, service management, metrics, policy/strategy development and growth.  Ability to collaborate in planning/implementing customer service and sales strategies, improving processes and leading teams focused on driving the customer experience.  Top performer knowledgeable in developing and integrating strategies, action plans and customer-focused processes to support key business objectives, devising and improving service strategies, while driving the attainment of business, CS, sales and performance targets, with a focus on business and revenue growth.
 
•	Sales/Service Management
•	Team Building/Management
•	Performance Enhancement
•	Training & Development
•	Customer Service Mgmt.
•	Training Materials Devl.
•	Staff Mentoring/Coaching
•	Client/Staff Engagement
•	Process Improvement

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