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With over 18 years of experience in service operations, business development, and process improvement, I bring a wealth of knowledge and expertise to the strategic planning and execution of the company's vision and goals. I also run my own consulting business, BX5 Services, where I help clients optimize their operations and achieve their desired outcomes. In my previous role as a Service Operations Manager at Numed, Inc., I led the service department and collaborated with the business development team to acquire and retain customers, and to ensure the optimal performance of the mobile fleet and the plant equipment. I successfully implemented process improvement initiatives that increased efficiency, reduced costs, and enhanced quality. I also contributed to the acquisition of capital equipment and the expansion of the customer base. Some of the skills that I use and develop in this role are: leadership, communication, problem-solving, negotiation, and project management. I am passionate about delivering high-quality service and customer satisfaction, and I enjoy working in a fast-paced and dynamic environment.
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