Jeremy Markey's Linkedin Analytics

Jeremy is known for providing authentic leadership and transformative business strategies. He is passionate about lifting employee performance by removing barriers, creating efficiencies, and providing new tools. Throughout his career, Jeremy has maintained a keen ability to distill business objectives into actionable plans capable of supporting goals while driving revenue. Career Highlights ● Refocused and revitalized department to performance levels not seen in the 7-years prior to accepting role with Staples; recognized for lifting workforce CSAT scores to 91% ● Designed, co-engineered and deployed Enterprise Workforce Dashboard utilizing MicroStrategy Visual Insight and Staples; reduced reporting lag from 3 hours to 15 seconds ● Spearheaded end to site closures for client, enabling growth and becoming largest client at STARTEK ● Created company-wide process for managing billed-to-paid at an interval / intraday level, bringing 11 clients to making BTP expectations that were missing ● Resourcefully reduced capacity planning staff by ½ while increasing quality of output and impact of results through process improvement, automation and upstream problems for the planners ● Facilitated John Maxwell’s 17 laws of leadership, which included about an hour of public speaking at each of 6-sessions across 6-weeks ● Honored recipient of 2015 Impact Player of the Year Award Professional Skill Set: ● Direct Report Leadership ● Performance Management ● Vendor Management ● Employee Engagement Strategy ● Call | Contact Center Management ● Customer Experience | Service ● Remote Workforce Operations ● Workforce Management ● Client Management ● Process Improvement Technical Proficiencies: ● Aspect eWFM ● Oracle SMART ● MicroStrategy ● Kana Email Client ● Avaya IEX | Phone System | CMS ● Aspect Phone System | Canvas ● PowerFront Chat Client ● Five9 Outbound Dialer ●MS Office Suite | MS Excel | MS Flow | MS Publisher | MS SharePoint