Jeremy Koval's Linkedin Analytics

Executive Account Manager and Customer Engineer with over a decade of experience in telecommunications and digital commerce, demonstrating expertise in managing strategic accounts, fostering customer relationships, and improving team performance metrics. How I Exceed Sales Quotas: • Led team in account touches, meeting 143% of quota for Q1 of 2024. • Transformed team ranking from worst to joint-best nationally in performance metrics. • Negotiated an exclusive deal for Spectrum to be the sole provider of all telecommunications services for Los Angeles. • Renewed 15 sites for 36 months at Walnut Valley District, yielding $19,835 monthly in revenue. My Customer Relationship Cultivation: • Cultivated relationships with the premier base of customers. • Fostered relationships within the companies to maintain and grow the business. • Fostered relationships with colleagues and customers in line with Customer Service Level Agreements (SLAs) and internal company policies. • Guided remote teams to collaborate via shared docs and daily check-ins. Optimizing Account Base Revenue: • Optimized existing base of 150+ Premier customers with over $800,000 in monthly revenue. • Oversaw routine maintenance of electromechanical equipment within renowned retailers and banking institutions ensuring optimal network performance. • Collaborated with Navisite Account Executives to position services like UCaaS. • Initiated proactive consultative needs analysis with future and current customers developing client-centric telecommunications and cloud-based product solutions.