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-Seasoned customer-facing executive with extensive experience building, scaling and transforming post-sales teams at growing B2B Technology companies of all sizes. -Early Customer Success leader at Salesforce, helping to scale and transform their post-sales organization through 9+ years of massive growth from 500M - 8.5B ARR -Hands on Leader of Customer Success, Services and Support organizations across multiple enterprise SAAS startups, responsible for building and scaling post-sales teams while consistently delivering low churn and high NRR. -Customer-centric trusted advisor, who aligns with C-level executives to drive value and strategic customer engagement -Inspirational leader adept at finding and building top talent, and upleveling teams to improve effectiveness and drive results. -Change agent with extensive background driving transformational programs on a global basis -SAAS Industry veteran with deep operational expertise developing and executing customer success, service and support functions
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