Jeremy Spivey's Linkedin Analytics

A “Voice of the Customer” leader with 20 years of experience with leading edTech organizations (Edmentum). Rooted in a capacity to build rapport with educators as well as with internal stakeholders, I can uncover meaningful correlations in vast data pools, and a passion to build and improve customer service teams through an empathetic and mentoring-focused approach. I blend high analytical and data skills with a strong capacity to build relationships across a company that both informs me about stakeholder needs and improves buy-in and execution. An accomplished: ☑ Customer Success leader with strategic planning and autonomy to lead teams through growth while being a player/coach ☑ A leader in a small and mid-sized larger companies where processes, systems, and tools need constant improvement I thrive in a mission-focused company, a culture that values employee development, and an opportunity to bring feedback into the product lifecycle. Strengths: ☑ Thrive under pressure – companies looking to quickly grow, scale, and transform ☑ Technical Skills – With an early career in IT/networking, I am comfortable working with complex technology solutions (Salesforce, automation, database, data security, analytics) ☑ Leading Complex Projects – Adept at driving and managing multiple strategic projects ☑ Team Building/Staff Development – I believe empathy builds high-performing teams I’m at my best building robust, outcome-driven teams. Highlights: ☑ Transformed Customer Success team from operational competency to a customer-centric organization resulting in 12% CRR and 101% NRR growth ☑ Led cross-collaborative teams of 50+ individuals from Sales Consultants and Technical Specialists to Training, Support, and Implementation. ☑ Managed Customer Success in a +$150MM ARR environment with +8000 customers ☑ Created a customer service team including an effortless IVR and knowledgebase and scaled from “meh” to “WOW!” in 3 years including award-winning recognition Other Expertise ☑ Strategy planning and execution ☑ Coaching and mentoring Leaders ☑ Customer Success - Account Management, Retention, Growth ☑ Onboarding and Implementation ☑ Success Measures (KPIs and OKRs) ☑Team and culture development ☑ Process transformation ☑ Customer Support and Operations ☑ Network and Technology integrations