Infobip

• Managing the Global Enablement Program: Leading global enablement program for Infobip's Partner network, covering design, validation, regional execution, monitoring, and continuous improvement. Developed and implemented several certification programs for diverse partner audiences (sales, marketing, support, implementation) to enhance skills and knowledge and ultimately create a new business.
• Internal Certification Program Management: Managed internal certification initiatives, achieving a 250% increase in certificates year-over-year.
• LMS Management: Oversee Learning Management System operations, ensuring seamless delivery and accessibility of training content.
• Data-Driven Improvements: Utilize analysis and reporting to enhance training effectiveness and adoption.
• Training Delivery: Conduct live and online training sessions for internal teams and customers

Product Education Specialist

• Digital Course Development: Conducted needs analysis, design, development, and implementation of on-demand courses for customers, partners, and internal audiences.
• Live Training Delivery: Delivered engaging live training sessions for customers and internal teams.
• Cross-Functional Collaboration: Worked with internal experts to align enablement content with the latest market and technology trends.
• Continuous Improvement: Evaluated training effectiveness and proposed content and methodology adjustments to enhance performance and profitability.

Technical Training Instructor

Samsung Electronics Adriatic

• Regional Training Leadership: Managed a training team across seven countries, overseeing 4 trainers and 15 merchandisers conducting in-store trainings.
• Strategic Development: Created and developed the regional training strategy, enhancing the effectiveness of training programs.
• Team Management: Led hiring and development of new trainers, ensuring a high-performing team.
• Budget Oversight: Managed the training budget, including classroom organization and promotional activities.

Senior Product and Sales Trainer

• Developed and executed training strategies for internal staff and key retail partners across five regional countries on Samsung's range of TV/AV products through various platforms (classroom, in-store, online, social media) training over 700 participants in 2021.
• Conducted soft skills training to enhance interpersonal skills, positively impacting sales and partner relations.
• Monitored and evaluated training effectiveness, making data-driven adjustments to align with business needs.
• In charge of the operational launch of the customer support program (e-chat) on 5 regional Samsung homepages.

Regional Product and Sales Trainer for TV/AV

• Provided weekly and monthly reports on Samsung retail status and displayed merchandise implementing PowerPivot and Power Query tools to create interactive dashboards
• Organized and educated a merchandising team of 60+ people to collect precise market data for further analysis.

Reporting Specialist

• Advising costumers about Samsung products and providing post sale services
• Sales, customer feedback, competitor and market activities reporting

Samsung store promoter

I specialize in creating and managing product education programs on a global scale, with a focus on delivering meaningful training for teams and partners in the SaaS and CPaaS industries. My goal is to build valuable learning experiences that simplify complex ideas, helping others succeed in an ever-evolving technology landscape.

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