Jerrymurphy Enyibuaku's Linkedin Analytics

I have over nine years of experience in customer service, cargo supervision/loss control, and marketing, with a strong focus on service delivery, data analysis, and business analysis. I am currently a Healthcare Customer Service Team Lead at Prory Hospital Cheadle Royal, where I strive to enhance the service users experience in the healthcare sector. I hold a NEBOSH International General Certificate in Occupational Health and Safety and a Master's degree in Marketing, which equip me with the knowledge and skills to ensure the safety, quality, and satisfaction of service delivery in the healthcare setting. In my current role, I lead and support a team of service professionals, manage service users interactions, and address inquiries or concerns with efficiency and empathy. I also collaborate with other departments to improve the overall service users experience and align my goals with the organization's vision and values. I leverage my analytical, data analysis, and business analysis skills to identify service gaps, generate insights, and propose solutions that meet the needs and expectations of service users and the organization. I am proud of leading and contributing to several projects and initiatives that have improved the quality and satisfaction of service delivery in the healthcare sector.