BENlabs

Guided a cross-functional team of six that consistently met and often exceeded onboarding, activation and revenue OKRs while operating with efficiency

Entrusted to lead an additional team of five, driving process development while maintaining core product functionalities and features

Modernized product interface based on user feedback and metrics, optimizing features and enhancing accessibility

Senior Growth Product Manager

Lead the product direction focused on improving specific business metrics for long-term growth; communicated and adhered to key milestones, collaborated closely with designers and engineers to refine the product, ensured solutions were both valuable and viable, and propelled the initiatives necessary for key stakeholders

Growth Product Manager

Smartwaiver

Managed customer-service operations, consistently achieving CSAT and SLA scores above 95%, driving customer loyalty and operational excellence

Recruited, trained and mentored a high-performing team of six, significantly improving service capacity and responsiveness

Developed a new-hire training program, now the model for other OpCos, standardizing effective onboarding processes across the organization

Contributed to product development by, identifying friction points and prioritizing feature requests to enhance product offerings

Director of Operations

Supported over 14k customers as part of a team of three, contributing to high customer satisfaction and operational cost savings

Communicated with both developers and clients, ensuring clear understanding of technical issues and successful project outcomes

Identified and converted leads, driving increased sales and business growth

Managed 400+ annual subscription plans, capturing upfront revenue opportunities for the company

Senior Technical Customer Support Specialist

Cro Metrics

Improved website metrics through data-driven experimentation and personalization strategies

Collaborated with clients on hypothesis generation, prioritization and experiment execution, driving significant conversion rate improvements

Led a remote team of engineers and designers to support experiment ideation and execution, fostering innovation and collaboration

Collaborated with a remote team of engineers, designers and other PMs to support experiment ideation and execution

Completed SEO tasks vital to client's digital touch points including; website, mobile presence, social presence, review sites and reputation management

Responsible for key workflow tasks, including but not limited to: Google account setup and configuration, performance level identification, responding to support requests and auditing site health

Google Analytics certified

Digital Presence Manager

Managed a diverse project portfolio, including G5's largest client, consistently meeting financial targets and project timelines

Led end-to-end project lifecycles from inception to completion, collaborating with cross-functional teams to deliver high-quality website builds

Partnered with clients to validate scope, gather requirements and manage project expectations effectively

Senior Project Manager

Ingram Micro

Created marketing emails for clients in the tech space including Apple, Cisco, Hewlett-Packard, IBM and Juniper

Freelancer Content Producer

Wrote and produced websites, content pages and emails for clients such as Apple, Cisco, Hewlett-Packard and IBM

Designed website architecture for Agency Ingram Micro builds

Collaborated with internal teams, manufacturers and resellers to develop execution strategies for online promotions

Developed material collection forms, managed ad hoc requests for content updates, and maintained job tracking system (JTS) and content workflows/processes

Senior Website Content Manager

Executed clear communication efforts between creative teams and clients by consistently updating involved parties on new project developments via in-house job tracking system (JTS) resulting in on-target, high-quality output that minimized operational expenses

Project Coordinator

With over 20 years in tech, I specialize in leading teams, developing strategic product initiatives and enhancing operational efficiency. I’ve successfully managed complex projects, leveraged A/B testing to inform key decisions, and spearheaded change initiatives to keep teams agile and adaptive.

Taplio

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Jesika Knowles

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