Open Late Collective

We help CPG and creator-led brands turn customer experience into their biggest growth driver.

At Open Late Collective, we act as an extension of your team—not an agency, fractional consulting here. We approach CX as the foundation of brand loyalty, retention, and real growth. Our work spans Brand Strategy, Retention Marketing, and Customer Experience for eCommerce brands that want to build lasting relationships, not just rack up transactions.

We’ve partnered with brands like Sprinter, Lineage Provisions, Equip Foods, 1UP Candy, Taste Salud, Promix, and others to create CX strategies that drive repeat purchases, build strong communities, and leave a real impression.

Because brand building doesn’t sleep—and neither do unforgettable customer experiences.

Head Brand, CX & Retention Client Consultant

Growave

Joined Growave as an Advisory Board Member to provide strategic decision-making and growth initiatives, focusing on scalable operations, positioning, and long-term profitability. Advising on product development, roadmap, partnerships, and business strategy.

Growave Advisory Board Member 

Above The Fold Podcast

Podcast Host

Feastables

VP of Customer Experience

Anagram

Head of Customer Experience

Cybrary

∙ Oversaw CX & Community Department; comprised of CX direct reports, 100 Mentors, and 12.6k+ Learners.
∙ Created a leadership development plan/track for CX staff.
∙ Reengineered and rebranded the entire CX Department, which entailed working closely with executive leadership and creating a holistic experience across all customer touchpoints (frontline support and community).
∙ Facilitated meaningful customer relationships by establishing and introducing a customer feedback loop.
∙ Expedited product roadmap goal attainment by empowering product team and stakeholders with customer insights. Partnered with the product team to resolve complex problems and drive business value.
∙ Overhauled support response time from an estimated 24 hours to approximately 20 minutes in some cases.
∙ Developed and implemented a knowledge base for CX and CS staff, improving synergy, working relationships, and dynamics between functions with a stronger understanding of various organizational aspects.
∙ Oversaw the ongoing development of the community infrastructure and the engagement of learners through the community hosted in Slack (12.6k learners)
∙ Oversaw the management and engagement of the community of creators which includes 1.8k teaching assistants, instructors, assessment developers, fellows

Manager, Customer Experience & Community Operations

TravelBank

∙ Reengineered and rebranded entire CX Department, which entailed working closely with executive leadership.
∙ Partnered with executive leadership of offshore/outsourced team members while simultaneously leading in-house staff. Factored multinational aspects into development of processes and procedures.
∙ Developed and monitored business data dashboards to ensure CX team and CSAT/NPS scores were met.
∙ Grew customer satisfaction 40% in 1 year after standardizing CSAT and individual metric dashboards.
∙ Decreased time required for successful onboarding of travel support staff from 3 months to 30 days.
∙ Created and implemented L&D program for all new support staff, which entailed developing
comprehensive manual on using tools, keys for success, as well as common questions and replies.
Constructed detailed onboarding schedule and product training curriculum.

Manager, Customer Experience

Travel Operations Manager

Corporate Traveler USA

Account management - the personal touch
At Corporate Traveler we believe business travel should be personal. That's why you'll only ever receive dedicated service from travel managers you can work with closely. You can rely on us 24/7 for support and assistance and you can trust us with every aspect of your travel management. 

With Corporate Traveler your business will have its own travel manager or team. As part of our company-wide philosophies, our teams are specifically designed to be small and focused. We are always there when you need us. This even includes our most senior leaders, who are continuously involved with our people and your business. 

Working to a pre-determined 'Service Level Agreement', our carefully selected people will bring best practice to the way you travel. They will apply Corporate Traveler's service continuum to regularly evaluate your processes/systems, benchmark your performance, implement better expense management systems, negotiate sharper rates with suppliers, and customize management information to suit your evolving business model.

And wherever you need help in making changes to the way you travel, our people will assist you with education and training. At Corporate Traveler, it all comes down to you, your needs and those of your business and your travelers. We will provide the expertise, flexibility and human touch to make every journey as easy and cost efficient as possible. That's our personal guarantee.

Assistant Team Leader

Corporate Travel Manager

Heller Consulting

Administrative Assistant

Humanscale

Fractional CX & Retention Consultant | Former VP of CX Feastables by MrBeast 🍫 | Founder @ Open Late Collective | Host of Above The Fold Podcast

I help CPG & DTC brands scale, retain, and build unforgettable customer experiences.

As a fractional CX and retention consultant, I partner with high-growth DTC and omnichannel brands to turn customer experience into a revenue engine — and retention into a brand advantage.

My work spans everything from journey mapping and lifecycle strategy to hands-on email/SMS execution, always rooted in one belief: your most important growth lever is the relationship you build after the first purchase.

Before consulting, I helped launch and scale Feastables by MrBeast from $0 to $150M+, where I led CX and digital strategy from the ground up. That experience shapes how I help brands today: by combining creative storytelling, behavior-driven insights, and operational systems that actually scale.

Learn more at Open Late Collective - openlatecollective.com

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