Chime

•	Lead a dynamic team of Systems Manager who are responsible for strategically evolving the operational tech stack, in conjunction with Operation’s long-term target operating model.

Head of System Optimizations

Marlette Funding, Provider of Best Egg Personal Loans

•	Identified the opportunity for distinct accountability over third-party vendors and platforms. Presented the business case to executive leadership and attained full support to build the team. Created the structure and processes, hired and trained employees, and prioritized the most critical vendors to focus on.
•	Versatile colleague who continuously represents Operations on large, cross-functional initiatives.
              o 2021-2022, core member of the Business Strategy team, responsible for strategic progression of the organization.
•	Partnered with senior leaders to evolve the culture, mission, and vision and deliver the Three-Year Highly Achievable Goal and the 10–30-year Big Hairy Audacious Goal.
              o 2019-2022, core member of the Best Egg Financial Health team, focused on launching a financial platform to help consumers understand and improve their personal financial landscape. 
              o 2019-2021, led a cross-functional team in successfully launching the company’s second financial product, a unique credit card.
              o 2018-2019, led the business transition to a scalable Target Operating Model. This included strategic insourcing and outsourcing, opening a Center of Excellence, implementing a suite of customer-facing, self-service tools, and performing a large-scale data migration.
•	Served as Program Management SME, providing guidance on best practices in delivering products, features, and enhancements.

Director II, Operations Platform Management

Comcast

•	Successfully deployed new capabilities and enhancements to support the Business Services unit at Comcast before joining the small team, tasked with launching Xfinity Mobile (XM).
•	Served as Program Manager for Operations and Customer Experience efforts from XM Beta Launch through a national Market Launch. 
•	Following XM Market Launch, led the team through the first Apple New Product Introduction (NPI) process.
o	Headed a team of senior consultants in creating the strategy, structure, and playbook for NPI participation. Immediately executed the plan during the Apple-determined Launch Window.

Manager, New Product Introduction @ Xfinity Mobile

TargetX

•	Simultaneously managed end-to-end implementations of Customer Relationship Management tools (CRM), at universities across the United States. 
•	Managed internal and external resources, critical to on-time, on-budget launches.
•	Served as an industry expert in college communications and recruiting tactics, consulting universities on configuration best practices. 
•	Continuously managed client expectations, regularly reporting to University Steering Committees.

Salesforce Project Manager

The University of Toledo

•	Developed Enrollment Communications Playbook that outlined university-wide communications plan, spanning all channels. Specifics included: campaign details, triggers, vendor partners, and redundancy processes.
•	Formed a MarComm support team, tasked with ongoing execution and evolution of the Enrollment Communications Playbook, to support future growth. 
•	Introduced Enterprise Content Management (ECM) capabilities to Enrollment Management Leadership. Leveraged existing vendor to migrate Enrollment Communications Playbook into the ECM tool. 
•	Directed Microsoft Dynamics CRM best practices, evaluating and finetuning strategies for recruitment, resulting in a 15% increase in application volume and an 8% increase in total college admission. 
•	Spearheaded professional growth initiatives through tailored leadership, development, and mentoring programs.
•	Cultivated relationships with vendors who augmented our communications channels/plan. 
•	Maintained all Undergraduate Admission webpages, identifying updates and creating new content as the university evolved.
•	Continuously partnered with stakeholders in Brand, Marketing, Compliance, and Retention Services.

Associate Director of Enrollment Operations and Communications

Miami University

•	Successfully led the CRM project team from Request for Proposal through on-time implementation. 
•	Directed the hiring, training, supervision, and performance/employee professional growth for all Enrollment Operations and Technology staff.
•	Created strong alignment and collaboration with other administrative offices to implement and oversee procedures and practices.
•	Managed all vendor contracts and partnerships within enrollment management.

Associate Director, Enrollment Operations and Technology

Altius Education, Inc

•	Managed data, reporting, communications strategies, and employee onboarding, in Operations.
•	Maintained team KPIs to forecast budget numbers. Worked with department Leaders to modify recruitment approach, as the higher education landscape changed over time.  
•	Delivered the business case and gained alignment for an automated Telephony platform. Results exceeded forecasted goals, after 3 months in production. Outbound dials  increased by 10x and total daily contacts doubled. 
•	Successfully led teams responsible for RFPs and implementations of new technologies including a more scalable CRM (Salesforce). 
•	Identified opportunities in Communications and Enrollment Services methods. Collaborated with Leadership and instituted new procedures, which increased student enrollment by 18%.
•	Oversaw multiple teams responsible for funnel conversion, admission decisions, and communications.

Manager, Enrollment Services & Operations

Dynamic leader with success launching new products / features, and optimizing current capabilities, driving efficiencies and best practices. Passionate, innovative problem-solver with a commonsense approach, keen understanding of complex issues, and the ability to implement effective solutions, quickly. Energetic leader, who inspires colleagues to deliver at high levels.

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