Sentry (sentry.io)

Codecov Support Engineer @Sentry

Codecov

Customer Support Engineer

AuditBoard

Responsibilities include:
* Troubleshooting issues using Metabase. 
* Collaboration with Engineering Team to file / respond to bug tickets.
* Serving as a team expert on  on SAML, SCIM, API, and integration issues.
* Providing priority support within agreed-upon SLAs
* Authoring knowledge base articles. 
* Hosting live troubleshooting Zoom calls with customer IT teams as needed
* Adhering to internally-set SLA timeframes
* Working closely with the Implementation Team during customer onboarding to advise on and troubleshoot integrations

Senior Technical Support Specialist

15Five

* Troubleshooting issues using backend (Django), server logs, and error codes
* Documenting and reporting bugs to the Engineering Team via Jira
* assisting on SAML, SCIM, API, and integration issues
* Providing priority support to some of our largest customers within agreed-upon SLAs
* Authoring technical knowledge base articles, both for internal and external use
* Hosting live troubleshooting Zoom calls with customer IT teams as needed
* Adhering to internally-set SLA timeframes
* Working closely with the Implementation Team during customer onboarding to advise on and troubleshoot integrations


* Designing and overseeing our Support's help center SEO metrics.
* Creating strategic team OKRs over multiple quarters. 
* Help in the creation of a chatbot built into our website to help self serve customers.

Technical SaaS Support Specialist

Saucey

•Providing a white glove experience with empathy and gracefulness to all members and customers.
•Solving member issues and concerns through chat, email and phone using best practices,  internal & 
 external documentation and debugging tools. 
•Responding and supporting customers through various social media channels including Instagram, 
 Facebook and Twitter. 
•Work closely with product / engineering to create bug tickets while managing customer 
  expectations.

Courier Support Specialist

Successful and skilled professional with a proven track record working with a technical product at a SaaS organization.

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