One Stone Solutions

Company Owner

Do you have several different software solutions and wish they could somehow talk to each other? Are you missing the big picture of your data and need someone to help you make sense of it? Have you been using the same software for a long time and just need someone to manage it for you? 

How I can help: 

☑️ Systems automation and integration 
☑️ Collaboration with someone DEEPLY familiar with your business and systems
☑️ Thought partnership to monitor your business goals and strategy (dashboards)
☑️ Design and run software reports, identify gaps, and recommend action steps
☑️ Dedicated person to proactively resolve software pain points, send tickets, troubleshoot, and develop workarounds
☑️ Regular monitoring of new software features and improvements by the vendor
☑️ Ensure documentation is 100% up-to-date (SOPs)
☑️ Software trainer for new team members

Fractional VP of Data and Analytics

Exact Change Strategies, LLC

Ensure clients receive the highest possible return on their Apricot software investment.

●  As a Certified Apricot Expert, provide implementation and project management support to assigned clients.

●  Configure and demo solution for acceptance testing, update solution based on feedback, support new user onboarding, and successful launch of new platform to end users.

●  Translate complex technical concepts into clear and concise documentation, including Entity Relationship Diagrams, workflow visuals, end-user guides, administrator guides, recorded videos, and live demonstrations.

●  Develop templates, documentation standards and other related content repositories to ensure consistent delivery of professional services across all assigned clients.

Lead Apricot Consultant

Sidekick Solutions, LLC

Confidently guide clients through every step of the Apricot software development lifecycle.

● Achieved ~$350,000 in revenue by guiding clients through the software development lifecycle end to end, beginning with requirements gathering and concluding with the deployment of 20+ client projects.

● Managed multiple cross-functional projects simultaneously, leveraging project stakeholders and producing 20+ custom configurations of case management software utilized by 1,000+ end users.

● Proven success in project management as evidenced by earning over $94,000 in returning client revenue.

● Authored more than 40 custom administrator and end-user manuals, resulting in a significant decrease in support tickets by over 50% and safeguarding client investments long term.

● Published 25+ internal knowledge base articles, increasing peer and client competency and productivity by 20%.

● Developed tools to assist clients in becoming Solution Owners of their software, including developing Entity Relationship Diagrams, workflow visuals, end-user guides, administrator guides, videos, and live demonstrations.

Senior Solutions Consultant

On3Learn

Part time contractor. Develop new content and configure Articulate RISE courses in preparation for launch of new business line. 

● Developed content for new business offering - paid courses for AmeriCorps Planning Grant clients.

● Designed and edited 17+ lessons and accompanying knowledge checks with minimal oversight from client. 

● Ensured lessons demonstrated best practices by incorporating a strong balance of narrative blocks with digital interactivity tools, boosting adult learning retention by 50%-90%.

● Proofread, tested, and revised solution end to end, ensuring the final design was 100% free of typos, had clear audio, learning objectives were met, end user engagement was sufficient, transition buttons worked, etc.

Content Writer - Learning Management System

Communities In Schools of Central Texas

Employee Excellence Award Recipient. Provided strategic and tactical oversight for all aspects of the school-based mentoring program (45 locations in 5+ area school districts). 

● Saved over $20,000 by self-implementing Apricot database software, protected the investment by developing and maintaining all associated technical documentation and ensured 100% end-user satisfaction with the solution.

● Led user acceptance testing, end-user deployment, and ongoing maintenance of the solution, saving the organization an additional $12,000 per year in purchased tech support.

● Enabled tracking of recruitment metrics, including racial diversity, applications received, and cross-comparisons of member satisfaction ratings.

● Generated ~2 to 5 hours of reduced work for staff per week, as well as easing the transition to 100% remote work during the pandemic.

● Maintained 100% program compliance and $0 loss of funding while outperforming other Texas AmeriCorps programs in member enrollment and retention, goal achievement, and asset utilization (including during the 2020-2021 pandemic).

● Executed all program functions while in 100% lockdown by communicating with the funder, establishing telework agreements for members, requiring member attendance at daily roll call Zoom meetings, and creating systems to track productivity.

● Created and oversaw a competitive funding process to ensure the full qualification and preparation of AmeriCorps supervisors (sub-recipients).

●  Restructured and increased staffing capacity of the department from 3 generalist roles to 4 specialist positions, from the initial strategic planning to the impact evaluation phase.

Director of AmeriCorps Services

Bonterra

Rapidly promoted to Solutions Architect, supporting small- to mid-sized Apricot software implementations. Communicated effectively with customers to gather requirements for the configuration of Apricot database software.

● Accompanied the CEO on sales pitches 2x by personal request, demo-ing the product for potential buyers and leveraging outstanding product knowledge and presentation skills.

● Assisted in developing and implementing department-wide best practices in blueprinting, project deliverables, and testing releases. 

● Ensured quality outcomes by coordinating with independent contractors on build-out and refining configurations.

Solutions Architect

WASHINGTON COUNTY YOUTH SERVICE BUREAU AND BOYS & GIRLS CLUB

Assistant Director of National Service Programs

Vermont Youth Tomorrow AmeriCorps VISTA Program

AmeriCorps VISTA Leader

AmeriCorps VISTA Grant Writer and Volunteer Coordinator

Albuquerque Public Schools

Intern

Si Se Puede! Learning Center

Resident Activity Leader

Transform your business with expert tech and automation strategies crafted from 15 years of experience. 

Whether you're bogged down by inefficient processes or struggling to leverage technology effectively, I provide tailored solutions that are not just about fixing problems but about elevating your business.

With a focus on delivering high-value outcomes, I ensure that every tool and system works harmoniously to support your goals, saving you time and increasing profitability.

I offer both short-term (project based) and ongoing (retainer) services. 

Let's turn your tech chaos into a strategic advantage, making your business more efficient, effective, and ready to scale.

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