HatchWorks

•Write and post technical job descriptions
•Source potential candidates on niche platforms, like linkedIn, HireEZ and Github
•Parse specialized skills and qualifications to screen IT resumes
•Perform pre-screening calls to analyze applicants’ abilities
•Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
•Coordinate with IT team leaders to forecast department goals and hiring needs
•Craft and send personalized recruiting emails with current job openings to passive candidates •Participate in tech conferences and meetups to network with IT professionals
•Promote company’s reputation as a great place to work
•Conduct job and task analyses to document job duties and requirements
•Keep up-to-date with new technological trends and products

Senior Technical Recruiter

Lightspeed Tech Development

•	Maintained work structure by updating job requirements and job descriptions for IT & development positions (C# developers, PHP developers, Frontend developers, sysadmin, Linux administrator, Network engineers, IT project manager, Technical Project Managers,Cyber Security Specialist, QA engineers, Maria DBA/My SQL,Graphic Designers, Service Desk Specialists ) 
•	Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
•	Develop recruiting strategies that meet anticipated staffing needs
•	Review job orders and employment applications to match applicants with job requirements
•	Search for job candidates using various sources such as databases, internet recruiting resources, networking, job fairs, media advertisements, recruiting firms or employee referrals
•	Select job applicants, confirm their qualifications and refer them to hiring managers, making recommendations when appropriate
•	Interview job applicants as part of the screening process to get information on their work history, job skills, training and education, and inform them of the position’s duties and responsibilities, compensation, benefits and working conditions
•	Analyze employment data related to the position and create reports based on  findings
•	Advise management on implementing, organizing and preparing recruiting programs while providing them with training on interviewing, counseling techniques, performance appraisals or documentation of performance issues
•	Contact applicants to inform them of their application statuses and conduct background or reference checks on job applicants, particularly those who will be given job offers

Avatar Communications Tech Inc Limitada 

•	Maintained work structure by updating job requirements and job descriptions for all positions. 
•	Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management. 
•	Documented business processes and analyzed procedures to align with changing business needs. Tracked key dates and deadlines and maintained specific personnel lists. 
•	Promptly corresponded with all applicants and coordinated and conducted interviews. Supported management in developing and implementing personnel policies and procedures..
•	Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations. 
•	Maintained filing system of current, prospective and future positions. Evaluated strengths and weaknesses of candidates through effective screening processes. Scheduled and conducted interviews each week.

Recruiter

DXC Technology

• In charge of the Active Directory, Avaya and other proprietary tool Migrations from US,
Ireland & Brazil (LATAM) for BMW IT Services
• Main response for tickets, calls, emails & other Project escalations
• Create weekly & bi-weekly employee schedule, assuring support on holidays and times
of high business volumes
• Conducted regular team meetings, including Global Client meetings
• Provide mentorship to direct reports and new hires
• Created and encourage career growth plans for direct reports
• Responsible for managing 1:1 meetings with direct reports
• Established and monitored team goals in alignment with organization & external client goals
• Primary response to BMW Account leadership regarding strategy, risks/mitigations, schedule,
technical capabilities and overall service support
• Manage effective project oversight and reviews to ensure success
• Lead for Portuguese Language improvement plan: Worked closely with the local Language
Team in order to provide a quality service for Brazilian clients
• Presented weekly metrics and reports for Upper Management review

Team Manager

• Responsible for the delivery of IT services (Active Directory & Oracle) and access support for
Account users
• Managed & organized tasks for operation support functions
• Monitored & handled routine escalations
• Incident Manager & life cycle escalation contact
• Weekly 1:1 with each direct report employee
• Trainer SME; In charge of training process for new hires, new process & account creations.
• Responsible for process improvement, prepared action plans for the top offender agents.
• Hosted Global Client meetings for daily/weekly updates
• Worked closely with the Account Leaders & translated business needs
• Ensure that the deliverables meet or exceed client expectations and all the SLA's were met or
exceeded
• Presented weekly metrics and reports for Upper Management review

Technical Team Lead

L1 Service Desk Agent

• Software installations, application packages deployments, remote access, messaging support
for end user accounts from Active Directory & Oracle SAP applications.
• Email & Chat support, case follow up with multiple teams.
• Creation of Knowledge Transfer documents for L1, L2 & Brazilian end users, working closely
with the client and the Global Knowledge manager.
• Portuguese SME Trainer, created training material for L1 agents, QA evaluations, new hires
orientation & guidance.

Service Desk Specialist

Senior Technical Recruiter at HatchWorks

Dedicated worker with expertise in Project Management, Information Technology & Human
Resources. Excellent communications skills. Adept at relationship-building. Understanding of the
operations, processes and how business is conducted. Ability to adjust as required within the
organization & business environment.
Professional working proficiency in Portuguese & English.

Taplio

Jessica Monge's Linkedin Analytics

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