PATHWAYos

PATHWAYos® is the innovative software at the center of all career-connected learning.
School districts, higher education institutions, and career centers can now collaborate with businesses to expand work-based learning programs. The software streamlines processes while allowing partners to provide numerous opportunities that enhance the development of skills required by the workforce of the future. The world-class platform is quickly becoming a household requirement for innovative school districts.

Customer Success Manager

EdCuration

-Improve efficiency and effectiveness by creating system for organizing, tracking and rotating weekly newsletter and improving system for tracking customer deliverables to ensure that each requirement is met within a reasonable time
-Utilize systematic tracking, creating and sharing of quarterly reports to ensure customer satisfaction and understanding of metrics 
-Manage customer life cycle from onboard to renewal to ensure positive experience and decrease churn
-Meet with each customer quarterly, or as frequently as necessary 
-Utilize industry expertise to understand and address customer goals, priorities and concerns while managing expectations 
-Build, execute and track success plans and reports to ensure successful renewals 
-Identify and prevent customer challenges 
-Grow EdCuration marketplace by increasing customer renewals and new customer base

Director of Customer Success, Content Writer

-Serve as face of the company with current and potential educator customers 
-Research and qualify prospective customers 
-Evaluate customer need and provide personalized, curated recommendations 
-Provide product demonstrations 
-Social Media Marketing
-Marketing emails

Education Engagement Coordinator, Content Writer 

Tomball ISD

In order to get back to my goal of changing children's lives as well as to further my experience in the primary side of education, I made the switch to go back into the classroom. It's been one of the best decisions I've ever made. I am now able to utilize the knowledge I gained in administration and put it to use on the front line. My previous experiences were at the secondary level so I am thrilled to have insight into the early years as well.

Educator

Lead a team of 63 educators across 5 campuses
Manage budgets for state and federal funds 
Manage curriculum plan for all CTE courses resulting in complete, aligned curriculum  
Create coherent programs of study supporting Texas endorsements and national career clusters 
Provide curriculum and instructional support for all CTE teachers 
Facilitate professional development for all CTE program areas with a focus on special populations and compliance 
Institute and oversee district-wide STEAM Conference for students in grades 3 - 12 
Build advisory committees for each career cluster area to ensure industry standards & information

Director of Career and Technical Education

Manor ISD

-Lead a team of 53 educators 
-Manage budget of over $300,000 with alignment to district initiatives and in accordance with all laws and policies 
-Institute Career Certification Center in conjunction with local community college as first of it's kind in Central Texas, offering industry certifications and experiences 
-Provide curriculum and instructional support for CTE teachers across 5 campuses and 81 courses, including higher education level curriculum 
-Create an aligned curriculum framework for secondary CTE programs including core subject area support 
-Manage Carl D. Perkins grant including application, amendments and effectiveness report
-Implemented Advisory Boards to incorporate business partners and current industry expectations into career pathways 
-Monitor and make corrective actions for CTE PBMAS (Performance Based Monitoring and Analysis Systems) evaluations and data
-Create 15 career pathways based on student interest and workforce projection data 
-Implement programs to assist students in acquiring employment to decrease the poverty gap

Director of Career & Technical Education

Round Rock ISD

•	Coordination of district wide articulation agreements 
•	Increased Austin Community College credits granted by 26% 
•	Coordination of instructor registrations and training for statewide articulated credits
•	Facilitated curriculum writing and alignment project
•	Coordination of district wide career fairs collaborating with higher education and businesses
•	Planning professional development for CTE staff throughout the district 
•	Collaboration with various Business Advisory Committees throughout RRISD 
•	Collection of Career Cruising trends and data 
•	Collection of student data for Program Effectiveness Report (PER)
•	Presented nationally at the National Career Program Network conference

Assistant Director, Career & Technical Education

Teacher / Academy Lead / Dept. Chair

McKinney ISD

FCS Teacher

Garland ISD

Director with experience in customer success, operational systems and K12 administration. Proven success in formulating and executing strategic plans to meet organizational and customer goals in both the public education and EdTech sectors. Dedicated to providing an exceptional experience while increasing company efficiency and effectiveness. Highly driven and intrinsically motivated. Experience as a school district leader provides unique insight, communication and relationship building skills with wide range of stakeholders.

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Jessica Ozuna, M.Ed.

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