OneSkin

Customer Experience and Support Manager (CXM)

Hark

Sits in an advisory capacity to help provide valuable customer perspective, hard-earned knowledge, and process feedback for Hark

Customer Advisory Board Member

Zendesk

Serve as a volunteer mentor and coach for CX professionals in Zendesk for Startups

Volunteer CX Coach at Zendesk for Startups

310 Nutrition

Head of Customer Service & Sales

Santo Gallery

SANTO Gallery began when founders Daniel & Rosi wanted to create a modern, online gallery that focused on curating Fine Art photography that would fit in inside a modern home and bring a spirit of adventure, discovery, and inspiration.

Sine then, it’s become a leader in the online gallery space, representing work by today’s most established photographers around the world with work spanning across 30+ countries.

At the heart of SANTO is the belief that we all have one thing in common: when you surround yourself with what you love, life gets better.

Director Of Operations

MINDD Bra Company

MINDD bra company is changing the DD+ intimates space by providing wire-free options that are both functional and beautiful.

Head Of Customer Experience

Box of Style by Rachel Zoe

Rachel Zoe's Box of Style is the leading luxury subscription service for women, delivering quarterly fashion, beauty, and lifestyle essentials. Implemented new Membership strategies, a customer centric business, new Omni Channel support platforms, and a brand new E-commerce interface.

Head of Member Services

SupplyTribe

SupplyTribe is an exciting new start-up in the 360 E-commerce solutions space. Partnering with influencers and celebrities, SupplyTribe brings their dream product to life and takes it all the way to market. Support continues as they maintain their entire website, customer service, fulfillment operations, product production, and more! I was honored to work on projects with partners such as Scott Disick, Salice Rose, and Selena Official. I also brought to market two new and forward thinking e-commerce brands that were housed under the SupplyTribe family name.

Director of Customer Experience

TheraGun

TheraGun is the market leader in percussive muscle therapy. Partnering with top physical therapists, athletes, and specialists, TheraGun is truly the scientific answer in a space full of copy cats. I had the honor of starting TheraGun's customer service department from the ground up, kept a customer centric flow of conversation going throughout the entire company, and let endeavors to make our website and product as customer focused as possible.

Head Of Customer Service

M V C V | Marketing And Creative Agency

Refined and implemented Standard Operating Procedures (SOP) for client relations and retention, designer workflow, system flow and maintenance, company culture sustainability. Worked and advised on client aesthetic and branding.

Consumer Services Manager- Consultant 

Building CX ecosystems that create brand loyalty for life | Happiness Generator

I am a leader in the CX space specializing in building true Omnichannel experiences, focusing in on data & analytics, building teams that lead with empathy, and creating CX ecosystems that build customer loyalty for life. I love driving brand awareness and loyalty through customer engagement, service, and connection. I am passionate about finding creative ways to solve problems and ensure these issues are truly resolved.

Taplio

Jessica-Rose Garcia's Linkedin Analytics

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Taplio

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Jessica-Rose Garcia's Linkedin Analytics