Jessica Johnson's Linkedin Analytics

Jess is a Senior Manager in Accenture’s Comms and Media Practice within Strategy and Consulting. Her priority is to help clients use their data to gain fresh insights about their customers, and turn these insights into actions which will make the customer journey as effortless as possible. Jess is an expert in data-driven customer experience transformation, with a relentless focus on value, and has a proven ability to use data to understand the real customer journey, and then build and implement strategies to eliminate customer pain. Most of her experience involves initiatives which drive change in front-line customer teams, whether that’s contact centres or field workforces, and testing these initiatives via trials to prove the customer impact and bottom line value.