Head of Customer Success and Partners, North America

Customer Success US - Team Lead

Customer Success Manager

Edge by Ascential

Edge by Ascential™ delivers some of the industry’s most accurate and actionable sales-driving data, insights and advisory solutions for global brands and retailers looking to win in today’s ecommerce-driven world.

Formerly Brand View, Clavis Insight, One Click Retail and PlanetRetail RNG

Enterprise Customer Success Manager

Insights Manager

Clavis Insight (Now Edge by Ascential)

eCommerce Consultant

Pandora

• Manage a large book of digital and broadcast clients throughout the “quote-to-cash” life cycle including brands such as Bose, L.L.Bean, Royal Caribbean, Timex, JetBlue, and New Balance

• Support sales by strategizing on RFPs, building proposals, processing insertion orders, and ensuring all campaign elements are in place to accurately recognize revenue 

• Oversee multiple internal teams involved in campaign implementation including everything from creative production to trafficking and quality assurance 

• Build strong, trusting client relationships as the go-to point of contact for both pre and post-sale campaign communication

• Monitor and report on campaign performance and pull insights to provide recommendations for incremental revenue, renewals, and future client success

• Collaborate with sales and other internal teams on “big idea” custom advertising executions and develop strategy behind pitching to clients

Account Manager

•Supported Boston Sales and Client Services team with a variety of both pre and post-sale tasks such as media plans, audience slides, and campaign screenshots 

•Started Boston VTO committee and organized team volunteer events with local non-profits such as Calling All Crows and Community Servings

Client Services Coordinator

Epsilon

•Supported the national team with a successful new business pitch for Darden Restaurants with a focus on CRM/loyalty

•Created an Epsilon Agency Services “CookBook” and utilized this tool in the rapid turnaround of an RFI 

•Directly assisted company CMO and New Business team with a variety of daily tasks and initiatives

Marketing & New Business Intern

New Generation Research, Inc.

•Provided data enhancement services to “NGR2000”, the database of New Generation Research, Inc. a leading provider of information, insight  and analysis of the corporate bankruptcy and distressed debt industries.  

•Followed stock purchase recommendations of a prestigious investment newsletter to identify and report on news and events that may have a significant investment impact

•Developed marketing databases and executed direct marketing programs

Intern

•Supported the team by conducting extensive research and gathering insights necessary for a successful new business pitch from beginning to end, as well as many other prospect client profiles 

•Played an integral role in agency social media efforts including content curation, development, and measurement

•Assisted with a social media audit of competitors to determine best practices for ISM’s rebranding strategy

New Business Development Intern

Quinnipiac University Polling Institute

•Trained in proper survey techniques

•Conducted telephone interviews to households regarding various issues in the news used for research and analysis

Interviewer

Erickson’s Ice Cream Café

•Trained, supervised, and scheduled 12-15 employees each season

•Calculated and recorded daily sales, with an annual revenue of approximately $300,000

•Ordered ice cream and other necessary supplies, including toppings and paper goods, weekly

•Demonstrated strong customer service skills by serving ice cream and dealing with customer complaints

Manager

Plymouth Rock Studios

•Created potential advertising campaign for Rock Media

•Wrote “Plymouth Rock Studios Song”  and appeared in promotional music video featured on Rock Media website and blogs

Marketing Intern

Passionate customer success leader with a proven history of building and maintaining strong relationships in the technology and software space. Strategic partner and expert liaison with a goal of driving overall customer satisfaction thus supporting expansion and renewal.

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