WorkRamp

Senior Product Manager

At WorkRamp, we believe that the best companies grow through learning. That’s why hundreds of market leaders such as Box, Lattice, and Outreach choose the Learning Cloud to power employee and customer learning. Boost employee performance, grow revenue, and scale customer success with WorkRamp. Learn more by visiting workramp.com.

Product Manager

Knack

Focused on improving and expanding the online database software which comprises of a back-end builder and front-end live web application.

 •  Development and maintenance of feedback loop with customers (including partners) through active engagement to identify opportunities and deliver value
 •  Customer research using both metrics driven quantitative research, layered on with qualitative research to identify areas for optimization that lead to high value customer interactions and increased conversions
 •  Manage and groom feature backlog and product roadmap to align with product strategy and company vision
 •  Work closely with design and engineering to scope and shape new features and product updates
 •  Collaborate with design and engineering to integrate features and product updates with a complex legacy codebase and highly customized production environments of end users
 •  Manage the process of product updates from ideation to release 
 •  Led the launch of a new community forum and updated expert network of vetted partners

Product Manager - Customer Insights

Hybrid role both providing support for and learning about customers via troubleshooting, surveys, and product intelligence for a complex SaaS online database product.

 •  Empathize with customers to understand their pain points, and the solutions they need for their businesses
 •  Unlocked value for customers by leveraging creative ways to extend the capabilities of the product
 •  Sought and advocated for opportunities to feed and prioritize the product backlog with new features, improvements
 •  Interviews with customers and partners to collect product feedback Competitive and industry research to anticipate future needs Managed and interfaced with customers via our community feature request forum
 •  Assisted with hiring and onboarding of new colleagues
 •  Organized company lunch & learns and contributed to culture as a member of the culture committee

Customer Success & Product

Spark Digital

Project Manager and Business Analyst for Media Supply Chain optimization initiative at Telemundo
 •  Thorough examination of Telemundo's Media Supply Chain to identify key areas for improvement
Executive recommendation outlining future system and process requirements, including cost analysis
 •  Designed and validated future-state user  flows for nine departments, including system architecture and data  flow diagrams
 •  Implemented major business process changes in  five functional areas across the enterprise: Title, Rights and Order Management, Media Asset Management, and Distribution
 •  Led change management initiative using ADKAR methodology to ensure new system adoption and success

Lead Consultant for WSJ Real Estate project at Dow Jones
 •  Evaluation of current CMS and ecosystem tooling 
 •  Stakeholder interviews to identify requirements 
 •  Solutions presentations to leadership and planning for implementation phases

"Jessie's experience designing and building products for startups and delivering transformational projects for Fortune 100 companies (e.g. NBC, Dow Jones) is truly unique. Her experience is grounded in digital product management and user experience design, which combines research and business case development with results-driven design strategy. An innate problem solver, Jessie's background balances the need to make informed decisions with the desire to work quickly and iteratively to deliver software solutions."

Project Manager / Consultant

Self Employed

My freelance services include: branding, logo design, web design, tech support, annual reports, and marketing materials.

Clients Include:
M&L Construction Inc., International Tutors NYC, Apple Arts NYC, Founders Hall, Ecoware Biodegradables, Travel for Change International, Relocation Concierges

Freelance Graphic Design

Animoto

•  Drove product roadmap and managed releases of enhancements to video product, both back-end and consumer facing. Enhancements included the integration of customizable captions, footage, colors, etc.
 •  Focus on delivering value to multiple customer segments, through research-based KPIs
 •  Gathered quantitative and qualitative feedback via: Looker, Google Analytics, UserTesting.com, and user interviews and CS feedback Implemented Agile product development with an inexperienced team  •  Organized SOPs for QA, Marketing, CMS, font and template mgmt Closely integrated with multiple departments for release planning and execution; QA, Video Engineering, Marketing & Biz-dev

• Managed the roadmap, development and release of over 90 templates in the collection
• Personally designed 18 video template styles, and made countless improvements to the entire collection
• Technical team lead and consultant for cross team initiatives

Lead Motion Graphics Designer

Sr. Product Manager at WorkRamp. With deep empathy, curiosity and a love of data, I spend my time figuring out and building what businesses need to support the continued professional development and training of their #1 asset - their employees. 

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