Centre for Digital Media

IT Support Technician

Downtown Computers Centre

•	Provide fast troubleshooting and reliable solution for all the requested tickets
•	IT support for small businesses and Privates
•	Build personalised desktop and create a plan for any future upgrade with AWS
•	Reballing and replace microchips on motherboards  
•	Structured cable management on site

Junior System Administrator

Ordit

•	Monitored systems in operation to troubleshooting areas such as Networking, Linux and Windows Server, Active Directory, DHCP and Zimbra Mail
•	Brokedown and evaluated user problems using test scripts, personal expertise, and probing questions.

IT Technician, Remote Helpdesk

Ordit Ltda.

Acted as an IT Project Manager, overseeing projects, and simultaneously functioned as a Junior
System Admin and Network Technician.
● Managed IT projects, including the configuration and maintenance of networks, setting up
Microsoft tools (like Active Directory), and handling various technical responsibilities.
● Led a team in testing our disaster recovery plan at a remote location to ensure preparedness for any
potential issues.
● Identified and successfully implemented cost-saving opportunities to optimize spending and ensure
compliance with software licenses.
● Maintained computer storage systems, ensuring their performance through regular updates and
fixes.
● Managed diverse tasks, including creating copies, setting up computer templates, and monitoring
computer systems.
● Conducted thorough testing to guarantee the seamless operation of new systems before
deployment.
● Established and maintained the cables and servers connecting our computers, ensuring a reliable
and efficient network infrastructure.

IT Project Manager/Junior System Administrator

Telred Ltda.

•	Technical Supervisor. Migration and upgrade project for General Treasury of Republic Supervisor.
•	Configured hardware, devices, and software to set up workstations for employees.
•	Patched software and installed new versions to eliminate security problems and protect data.
•	Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues.
•	Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
•	Removed and replaced malfunctioning components to correct hardware problems.

Support Technician

Experienced and highly organized IT professional with a strong background in IT support, systems administration, and networking. Proficient in various networking roles and dedicated to ongoing learning and skill enhancement to excel as a versatile networking specialist.

Taplio

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Taplio

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