Direct Visual Kinetics LLC

Originate harmonious creatives that resonate with intended audience to massively embrace the products and services.  Social media and online advertising/promotions converting to sales.  Engaging/supporting a community base of 5,600 followers.

Highlights:
-	Created from scratch Facebook Fan Pages with 5,600 followers so far.
-	Creating Ads that are directly converting to sales (measurable) without need of follow-up.

Executive Managing Director

PODS

Tailored value added customer service for success of the individual and family plans and service implementations.  High volume inbound phone skills with the personal mission to provide the ultimate moving and storage experience to customers.  Efficiently converting inbound inquiries to new customers.  Also, while servicing or selling, being technically proficient with Windows, Google Suite and Sharepoint seamlessly multi-tasking computer based solutions without distracting prospect or customer. 

Highlights:
- PODS Service Supervisor, Maria Mejias, is delighted to be a reference for my performance and skills when I was part of her Team.  
- High volume of new sales, upsells, and retention.
- If not the highest Customer Satisfaction monthly ranking, always near the highest of our team consistently.
- Happy to be a part of PODS rise to the rank of #1 Moving Container Company worldwide by Forbes in 2021.

Service Solutions Specialist 

Jye Yang

Sold mid-ticket merchandise online.  Marketed listings and promoted on various third party websites to create exposure and many “watchers” of product listings.  Responded to customer service emails on prior to purchase questions about products and post purchase troubleshooting and use.  

Highlights:
- 100% positive feedback rating on listing account and no requested returns nor refunds.
- All customers were delivered to and supported to their complete satisfaction.

EBAY E-commerce Seller

Full time volunteer fundraiser for international non-profit to fund social betterment programs, and disaster relief.  Performed mass surveying, cold contacting, and qualifying of prospects.  Then managed prospects in person/by phone to attend fundraising interviews to enlighten and close for donations.  Maintained rapport in person, by phone, WhatsApp, Line and email building relationships after donation and created repeated higher future donations.  Many of these prospects were business owners.  

Highlights:
-	Generated $340,000 in donations and signed up 36 Memberships and Statuses.
-	Received a “Very Highly Commended” letter by Commanding Officer of the entire international organization for production.
-	Received two “Commendation” letters from top executive of local branch for my performance.

Field Disseminator (1099 fundraiser)

7div LLC

Ran an Amazon FBA business.  Consulted Kenlo Corp. VP on improving listing page rankings and marketing of umbrella products.  Worked on establishing new lines of products for Amazon FBA.  

Highlights:
-	Managed and monitored analytics of Kenlo Amazon Vendor Central account and Amazon FBA account providing data outlines and marketing solutions improving performance.

Amazon FBA Director/Amazon Vendor Consultant

Arthor Services Inc. 

Mostly trained on Communications, Public Relations and Mindset courses full time.  Volunteered on Sat's to fund raise donations to support Toys of Tots and selling of publications.

Full Time Training/Volunteer

Blue Rose Productions

I was recruited by Company Celebrity Owner back to this company for a promoted position working directly with Owner to organize, establish, and correct headquarters in US and new branch in UK.  Extensive negotiations with top tier vendors/hotels/Auto dealers for services, products and major refunds amounting to hundreds of thousands of dollars in savings and avoided waste.  Procured, trained and corrected staff in US and UK who serviced the Owner and her Family directly.  On behalf of Owner, caring for failing departments and then restoring to high production.  Vetted and established business relationships in East Sussex and London, UK making it possible for Celebrity to produce and expand.  Liaison as first point of coordination of VIP/celebrity guests/business relations.  Also acted as Celebrity Owner’s Executive Assistant traveling closely with this Celebrity and immediate family in 3 concert tours (last one internationally) and also was “go to guy” for “damage control” on tours.

Highlights:
-	On behalf of this Celebrity Owner, I negotiated on services, products and refunds resulting in savings and avoided waste totaling upwards of a quarter of a million dollars.  I have practically a 100% success rate on procuring refunds on top tier vendors even under seemingly impossible conditions and still maintaining a welcomed with goodwill business relationship from these vendors.
-	Primary point of coordination for a televised episode on Oprah on this Celebrity’s overseas estate. Directly represented/coordinated the Celebrity in public events, appearances and media events.
-	I was granted the ability to work remotely in another country and while in the region of Celebrity, I was mostly managed via emails and texts.
-	I had worked in this company before for seven years starting from the bottom the first two years, then promoted to middle management level.

Celebrity Owner's Executive Assistant

- Expert at active listening and precise address of objections on phones and emails resulting in high volume new account acquisitions, renewals and upsells.

- Polished, attentive to individual clients’ needs and detail-oriented professional that will not cease until delivering more than expected and creating the "wow factor."

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