Mount Sinai South Nassau

Mobile Heartbeat, Imprivata GroundControl, Workspace One, and Voice Gateway
•	Reviewing/responding to/troubleshooting/resolving all tickets for end-user reported issues.
•	Adding/creating/updating end-user accounts across multiple systems including phone extension.
•	Troubleshooting specific issues with end-user accounts for access.
•	Physical, remote, and UEM management of hospital mobile systems and hardware including docking stations.
•	Setup/configuration/deployment of new hardware, software, and Apps for mobile systems.
•	Vendor management.
•	Documentation of systems user guides and training.
•	Training coworkers on console/admin systems. 
•	End user training on hardware and software.

Microsoft 365
•	Design and implement solutions using Microsoft Power Platform: Microsoft’s Power Apps, Power Automate, custom development, and data integrations.
•	SharePoint Administration and Access management.
•	Teams Administration.
•	Business analysis and development for Microsoft Power Platform.
•	Responsible for creating, configuring, and customizing SharePoint sites that meet all UI/UX branding and functionality requirements specifications.
•	Migrating on-premise content to SharePoint Online and developing and delivering quality SharePoint solutions.

Collaboration Engineer

Apex Systems

•	Collaboration Engineer consulting for Mount Sinai South Nassau Hospital.
•	Configuration, Training, and Implementation of Microsoft Teams.
•	Improved client satisfaction by implementing customized IT solutions tailored to their specific needs.

Information Technology Consultant

Le Pain Quotidien

•	Performed all IT tasks related to user administration using a form-based workflow.
•	Participated in designing, planning, and implementing new Windows desktops, virtualized servers, and networking projects.
•	Resolved issues involving Microsoft Windows, macOS, desktop applications, collaboration tools, shared drives, and email.
•	Provisioned and troubleshooting of Active Directory and Group policy environment.
•	On-site and remote installation, implementation, maintenance, troubleshooting, and repair of desktops, notebooks, printers, iPads, and associated peripherals.
•	Advised for form creation & modification to maximize process efficiency.
•	Deployed and managed SSO solutions such as OneLogin.
•	Enhanced system performance by optimizing server configurations and implementing regular updates.
•	Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
•	Improved security measures by conducting vulnerability assessments and applying necessary patches.
•	Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.

System Administrator

Care Design New York

•	Provided technical assistance over the phone, in person, or via email within established Service Level time frames (SLAs).
•	Tracked and documented support tickets in ConnectWise.
•	Office 365 and G-Suite user administration.
•	Built and troubleshot desktops, laptops, and Chromebooks.
•	Installed and supported Meraki firewalls to provide cost-effective security.
•	Configured and maintained server and network.
•	Installed required anti-virus software upgrades.
•	Monitor Symantec websites for virus alerts and activity.
•	Enhanced system performance by optimizing server configurations and implementing regular updates.
•	Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
•	Worked with Cyber Security team to Improve security measures by conducting vulnerability assessments and applying necessary patches.

WinterWyman

•	Information Technology consulting for Care Design New York.
•	Improved client satisfaction by implementing customized IT solutions tailored to their specific needs.
•	Facilitated effective communication between technical teams and clients, translating complex concepts into easily understood terms.

goodIT, LLC

•	Office 365 and G-Suite user administration. 
•	Monitored and troubleshot servers and networks. 
•	Participated in designing, planning, and implementing new Windows desktops, virtualized servers, and networking projects. 
•	Installed, configured, repaired, maintained, and upgraded Windows and Mac desktop and notebook computers. 
•	Created end-user training documents and user guides. 
•	Processed and successfully resolved a high volume of trouble tickets via phone, remote, and on-site technical support. 
•	Diagnosed, troubleshot, and resolved a range of software, hardware, and connectivity issues. 
•	Trained end-users on various technologies, including but not limited to Cisco phones, Ring Central, GoToMeeting, Microsoft Outlook, and various homegrown applications.

Technical Support Engineer

The Committee for Hispanic Children and Families

•	Prepared and developed class curriculum.
•	Educated students on basic computer operations.
•	Educated students on importance of computer hardware.
•	Educated students on computer assembly in hands-on sessions.
•	Monitored, evaluated, and graded students.
•	Improved student comprehension by incorporating diverse teaching methods and materials.
•	Boosted student performance by providing individualized support and targeted feedback.
•	Enhanced classroom collaboration through implementation of group projects and team-building activities.
•	Increased student motivation by developing engaging lesson plans that catered to various learning styles.

Computer Repair Instructor

Customer service-focused IT professional with nine years of experience providing excellent IT support services. Detail-oriented, organized and meticulous employee, with solid planning, analytical, problem-solving, time-management, and customer service skills. Possess the ability to learn and work on changing and emerging technologies. Work at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

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