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User experience specialist who helps companies identify UI (user interface) related requirements and create detailed product specifications helping them create more useful and usable products, reduce development costs, and decrease time to market. Experienced in doing end-to-end user-centered design, from conducting ethnographic research on potential users, through defining detailed designs, to conducting formative and summative usability testing to refine and validate products before release to market. Leader of multi-disciplinary user experience organizations with extensive experience in building teams in companies new to user experience and helping low performing groups achieve greater success. Expert in setting up user-centered design processes as an integral part of both hardware and software product development. Contributor to international standards related to usability testing processes. Internationally known speaker on the topic of user experience. Hundreds of user experience professionals have attended his tutorials and workshops at venues such as the annual conferences for the Association for Computing Machinery's Computer-Human Interaction society and the User Experience Professional's Association. Specialties: product design, user experience, usability, user research, agile, web analytics
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