adidas

Senior Service Manager

Infosys

Lead Consultant

Salesforce Platform Service Manager

Currently managing Salesforce maintenance engagement for a leading Nordics Manufacturer. Portfolio includes Salesforce Service Cloud & Salesforce Field Service Lightning.

Accountable for Service lifecycle of 9 salesforce applications including overseeing all the service management practices & functions such as incident management, problem management, service level management & service continuity

Ownership for the continuous improvement and the management of changes under the service & single point of contact for Service Owner for the applications under my scope. Also engaging all IT stakeholders for the overall service roadmaps for services represented.

Salesforce Service Manager & Senior Consultant

Consultant

Associate Consultant/Senior Associate consultant

Emami Ltd

•Supervision of the entire process of BTL activities with the agency responsible for conducting it
•Improvising  the processes as per the requirement of the work
•Planned  the flow of activity with the agency for the promotion activity 
•Analysing  the competing brands in the cool hair oil category
•Send weekly report with respect to the work done by the agency & suggestions to improve it

Summer Intern

vertex customer services india pvt. ltd

Handling customer enquiries about flight reservations & Inquiring customers about their overall experience with the airline.
Managing the mentoring & training process for new joiners.
Managing reporting for all major KPI's on a weekly/daily basis & presenting the same to the management for operational review and improvement steps if any.

Business Associate

Salesforce Platform Service Manager currently managing one of the biggest salesforce AMS engagement of Infosys with one of the largest manufacturer of elevator and Escalators from Nordics. Managing a team of around 45 resources and  Portfolio of Applications includes- Sales Cloud, Service Cloud, Field Service Lightning, Marketing Cloud | 3X Salesforce Certified - Admin, Service Cloud & Field Service Lightning.

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