Jitender Singh's Linkedin Analytics

Currently - I am currently leading the charge as a Senior Service Manager at adidas. With a keen eye on vendor relationships and a commitment to exceeding expectations, I thrive on ensuring our internal applications operate seamlessly. Key Responsibilities: Vendor Collaboration: Orchestrating a harmonious partnership with our vendors, I oversee all aspects of application management, ensuring alignment with contractual obligations and continuous service improvement. CSI Champion: Committed to the continuous service improvement (CSI) journey, I actively identify opportunities to enhance processes, optimize performance, and elevate the overall user experience. Escalation Manager: Serving as the focal point for escalations from product owners and business stakeholders, I navigate challenges with precision, driving timely resolutions and maintaining customer satisfaction. Previously - Salesforce Platform Service Manager managing one of the biggest salesforce AMS engagement of Infosys with one of the largest manufacturer of elevator and Escalators from Nordics. Managing a team of around 45 resources and Portfolio of Applications includes- Sales Cloud, Service Cloud, Field Service Lightning, Marketing Cloud | 3X Salesforce Certified - Admin, Service Cloud & Field Service Lightning.