Chipotle Mexican Grill

Crew Member

Maple Street Biscuit Company

- Coordinated with the kitchen, and managers to ensure each guest was assigned and satisfied with their service. 
- Swiftly and gently addressed any customer complaints or concerns, escalating them to management when necessary. 
- Prepared raw food materials over 30 menu items to feed 300 - 400 customers per shifts. 
- Upheld all local COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited capacity.
- Served and packed breakfast and lunch orders to 30-100 customers per shift at a local franchise restaurant.

Team member

A Piece of Cake Events

- Greeted numerous visitors, including VIPs, vendors, and bridal family members. 
- Maintained a clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to the correct event booths.

Assisted in setting up three tables and chairs organizing catering. Remembered event order to explain to guests when they have to go exact booths. Greeting guests, receiving check-ins to give gifts based on their membership level, giving wrist tickets, and marking up the guest's name on the lists. This experience increased general communication with guests to receive requests and answer them correctly.

Feb.14.2019, one day Wedding Bridal Exposition Event, non-payment, 8 hours work

Event Attendant, Tallahassee Annual Bridal Event

Green Plugged Music Festival, 2014

- Served alcoholic beverages, including craft beers and custom cocktails, to 200-250+ patrons for a day and night. 
- Studied and memorized three famous and obscure cocktail recipes dozens of local beers to give quality recommendations to guests. 
- Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading cups, and replenishing fresh ingredients. 
- Warmly welcomed guests with a smile, ensuring they were promptly served, and explained the eco-friendly event to prevent nature from giving free re-stock drinks on tumblers. 
- Coordinated with a team to maintain a safe environment by regulating alcohol consumption to recommend other food corner booths and de-escalating conflict.

Bartender Apprentice

Changwon International Hotel

- Stock service stations with items such as ice, napkins, or straws.
- Carry food, silverware, linen, or trays or use carts to carry trays. 
- Place food servings on plates or trays according to instructions.
- Work collaboratively with teams to ensure all customer needs are met and restaurant service standards are maintained.
- Managed an average of 3 tables and covered up to 6 at once as needed due to short staffing while maintaining customer service standards.
- Anticipated guest needs and addressed all requests promptly.

Hotel Restaurant Server

Sungjin Meat Restaurant

- Served lunch and dinner to 50-60 customers per shift at South Korea, a local butcher's shop & KBBQ restaurant. 
- Memorized over 32 menu items and rotating specials to give customized recommendations to guests. 
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Mastered POS (Point of Sale) systems to handle payments ranging from $400 to $900 per shift.
- Prepared raw food materials to cook over 32 menu items to feed 30-40 customers per day.

Restaurant Server and Host

Skilled college graduate with experience in Hospitality Admission/Management. I am seeking employment related to Hospitality Admission/Management field in the Event, Sales and Marketing, Front Desk, and Food & Beverage.

La Vie En Rose: Living with an attitude or outlook of positivity, trying to see beauty in every day; like you do when you first fall in love.

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