Akamai Technologies

Provide direct guidance and mentorship to the Support Team throughout their day.  Work to align policy and procedure with customer interactions.  In short, Support for The Support Team.

Lead Customer Support Specialist - Level 2

Linode

Provide direct support to the rest of general Customer Support team as a subject matter expert on policy and procedure.

Senior Support Specialist

Provided direct support for large independent Cloud IaaS providor. Support for products including Linux compute instances, Load Balancing, Managed Databases (MySQL, PostgreSQL, MongoDB), Kubernetes, and S3 Object Storage.

Customer Support Professional

Tyco Printing

Collaborated with internal teams and external customers to design and print projects of varying scope. Helped to grow services and develop business at second location.

Graphic Designer Production

Customer Service Specialist

Emotionally intelligent and people driven support professional with over a decade of experience.  A life-long learner and technically minded.  Interested in people management, mentorship, and policy & procedural design.  

Now that all the boring stuff is out of the way...I am also an avid vegan baker, lover of the strange & unusual, and collector of VHS tapes.

Taplio

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Taplio

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Josh Ecochard-Young's Linkedin Analytics