Springboard

Springboard is the first CX agency designed to empower stay-at-home moms, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. Springboard is reimagining what CX can be—building expert teams, creating meaningful connections, and supporting talented moms who are redefining what it means to work from home.

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Courtside

At Courtside, we specialize in helping beauty & skincare, health & wellness, food & beverage, and pet brands thrive by offering fractional community and social media management services tailored to your unique needs. Our agency is powered by a team of social media and community experts passionate about building meaningful connections between your brand and your audience. We’re proud partners with TYB, the leading platform that enhances community-building efforts and maximizes engagement. Together, we empower your brand to thrive in the ever-evolving social landscape. Courtside is more than just an agency—we’re your fractional team dedicated to growing your community, amplifying your brand story, and delivering real results.

Jonathan Jamil is the Founder of Springboard CX & Courtside, specializing in customer experience and community management for CPG brands. With 15 years in the industry, he has helped CPG companies scale, optimize operations, and maximize profitability through strategic solutions. Jonathan remains focused on growth, innovation, and building partnerships that drive long-term success in the CPG space.

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