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I am an IT Professional in the Chicago, IL 60630 (USA) metro area working primarily in the IT Support space generally in Microsoft Windows PC/Device Repair (Break/Fix), Desktop Support, Service Desk Analyst, and Help Desk roles. My last job was an On-site Lev 2 Help Desk/Desktop Support role with Great Lakes Dredge & Dock Corp on a contract through Robert Half that ended in Dec 2023. Prior to that, I worked a part-time Remote Lev 2 Desktop Support job with entirely remote Healthcare Staffing firm called Voca LLC, a part-time Remote Computer Instructor 1099 contract job for a certified technical school in Detroit, MI metro area called Global Information Technology, a part-time Hybrid Freelance IT Consulting gig (self-employed) for local small business and residential customers, and a Volunteer On-site Computer and Network Technician role with a popular well known tech non-profit in Logan Square (Chicago) called Free Geek Chicago from 2017-2020. ---------- Old IT Certifications- CompTIA Core A+/Network+/Security+. CompTIA Linux+. Microsoft Office Specialist 2007. Microsoft Certified Systems Engineer 2000. O/S Platforms- Microsoft Windows Desktop XP/Vista/7/8.1/10/11. Microsoft Windows NT 4.0 Server, Windows Server 2000/2003/2008/2016. Ubuntu Linux Desktop, Linux Mint Desktop, and Ubuntu Server. Office Suites- Microsoft Office 2007/2010/2013/2016/2019/2021/MS Office 365 Suite (Word, Excel, PowerPoint, Access, Publisher, Outlook, Exchange, OneNote, OneDrive), Google G Suite. LibreOffice 7.2/7.4/7.5. Ticketing Systems- AutoTask, BMC FootPrints Cloud Platform- MS Office 365, MS Azure Cloud, MS Entra ID (Azure AD) IT Tech Home & Small Business Field Service Technician and Inside Sales- 1 yr with Elek-Tek (1993-1994), 5 yrs with Best Buy and Geek Squad (1993-1997, 2004-2005), 7 yrs with CompUSA (1997-2004), 3 yrs with Circuit City (2005-2008), 1 yr with Verizon Business (2008-2009), and 4 yrs with J-KAM Consulting (2008-2012).
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