Job Quest Heroes

🔶  Free actionable "quests" to help people land their next opportunity, sent to you monthly. 
🔶 Transforming the job hunt into an engaging adventure through a unique, gamified approach. 
🔶 Drawing from years of experience, I offer job seekers effective strategies to shift their mindset, master networking, excel in interviews, and secure offers. 

Join our community to level up your career and navigate toward exciting new opportunities in today's competitive job market.

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Job Hunter & Guide

LawVu

Key Accomplishments:
📬 Drove 97% customer retention with a book of business about 45 accounts (Mid-Market-Enterprise/Strategic)
📬 Secured two multi-year deals worth $500k+ in ARR
📬 Led AI feature launch, boosting demo bookings by 83% through cross-team collaboration
📬 Increased customer interaction rates by 28% with advanced engagement techniques
📬 Received 2024 Sales Award for most transitions to premium plans and multi-year deals

Senior Customer Success Manager/ Account Manager

Evisort

Key Accomplishments: 
⚖️ Maintained 98% customer retention with a book business of 40 accounts (Mid-market & Enterprise)
⚖️ Achieved the most positive customer reviews and testimonials on G2
⚖️ Created the QBR template which was leveraged by 3 CSMs
⚖️ Developed automation for customer outreach for all new and existing customers. 
⚖️ Exceeded quota every quarter in both retention and growth of customers.

Customer Success Manager

SoftBank Robotics America

Key Accomplishments: 
🤖 Book of business= Maintained 93% retention  
🤖 Built customer success playbook (including QBR template) to bring alignment to all 7 CSMs.
🤖 Streamlined customer success employee remote onboarding for three new members.
🤖 Managed highest usage client for three quarters in a row

Cloudflare, Inc.

Key Accomplishments:
☁️ Created first partnership playbook to align with teams globally (APAC, EMEA, and LATAM)
☁️ Helped built Cloudflare's second iteration of the partner program 
☁️ Worked closely with Channel Account Managers to expand our biggest partners (Salesforce, IBM, Rackspace)
☁️ Celebrated as a company for our big IPO


Quota Attainment: 
☁️ 2019: Q2: 132%, Q3: 200%, Q4: 210%
☁️ 2020: Q1: 216%

Partnerships

Key Accomplishments:
☁️ 2018 Sales Award; "Cloudflare Hat"
☁️ "Onboarding Buddy" for 4 BDR members 
☁️ Created "BDR Jump Starter" that was integrated into the BDR onboarding 
☁️ #1 Quota attainment for two quarters amongst all BDR teams globally

Quota attainment:
☁️ 2018: Q2: 356%, Q3: 213%, Q4: 94%
☁️ 2019: Q1: 229%

Business Development Representative

IHELPCONSUMERS

Helped people get their money back from corporations and businesses.

Founder

Airbnb

Key Accomplishments:
🏡 Consulted and onboarded 11 Airbnb hosts
🏡 Hosted over 100 guests from around the world with a 100% response rate and a 96% approval rating
🏡 Met my future wife

San Diego Community Leader Host

STL Stores Inc.

Sold furniture, billiard tables, and electronic fireplaces online a penny less than all competitors.

Sales, Success, and Support

Evergreen (fka TapHunter)

Key Accomplishments: 
🍻 Generated first-ever sales lead through a newsletter
🍻 Wrote three customer success stories for the website

Marketing and Success (Contract)

I like to run, make videos, and help people level up their content game.

Want to partner? 

Send me a DM.

Taplio

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Jim Gonzales's Linkedin Analytics