Noble Locksmith San Mateo

Noble Locksmith San Mateo is a locally owned and operated mobile locksmith company dedicated to serving automotive, commercial, and residential customers in the Bay Area.

As a national company, Noble Locksmith is helping hundreds of customers everyday!

Franchise Owner

Harbr

• First US-based Customer Success Manager hire responsible for serving as main point of contact and trusted business advisor for Enterprise and Commercial customers
• Lead cross-functional execution of software deployment and services through all customer lifecycle stages covering implementation, proof of concept, beta, and public launch
• Represent voice of the customer while collaborating internally with Executive, Product, Engineering, Support, and Sales Teams
• Partner with customer teams to co-sell platform and enable their clients
• Contribute to playbooks, reporting, process, collateral, best practices, and mentor teammates

Senior Customer Success Manager

Samsung NEXT

• First Customer Success hire responsible for creating processes and systems to support multiple global startups
• Partner with business division leaders and drive all aspects of customer lifecycle including onboarding, adoption, customer growth, renewal, sentiment, customer health, and customer journey
• Lead cross-functionally and represent the voice of the customer when collaborating with Leadership, Sales, Marketing, Engineering, Product, Operations, Legal, and Finance teams
• Manage key accounts ranging from Fortune 500 to Seed
• Supported product offerings for artificial intelligence development, data science operations, algorithm training, distributed computing, workplace collaboration, and food tech

Customer Success Lead

CircleCI

• Act as main point of contact for SaaS and on-prem customers in the Enterprise and Commercial segments
• Spearheaded Success Plan/Business Review initiative. Created templates, reports, and process
• Created external deck and internal project tracker for on-prem migrations
• Collaborate cross-functionally to ensure execution of onboarding, tech support, upsells, and renewals
• Engage with all levels of customers from executives to end users and satisfy all needs

Customer Success Manager

Datanyze

• Act as main point of contact for SaaS and API customers
• Deliver trainings, best practices, business reviews, and health checks
• Partner with teammates to ensure proper execution of onboarding, tech support, upsells, and renewals
• Engage with all levels of customers from end users to executives and satisfy all needs
• Contribute to development of internal assets such as use cases, customer journey, and product development

SellPoints

• Act as only Customer Success Manager for all multi-service digital marketing accounts
• Responsible for overall customer satisfaction for 12 managed service accounts
• Manage communications between internal resources and customers by serving as main point of contact for all needs and leading all weekly calls and business reviews
• Supervise internal analysts’ day-to-day interactions with customers and ensure all account requirements are completed from onboarding to execution

• Act as first Brand Success Manager to handle both syndication and digital marketing accounts
• Help train team members on current digital marketing practices
• Partner with Account Executives to execute business reviews

Brand Success Manager

ESV Digital

• Utilize proprietary technology to build and optimize search engine marketing accounts for enterprise clients
• Onboard new clients and deliver training both in-person and virtually
• Deliver scheduled reports and ad hoc requests
• File and track bugs and new feature requests
• Attend conferences and staff company booth
• Obtain Google AdWords Certification

Junior Customer Success Manager

The Lions ™

The Lions is an angel-backed startup in San Francisco building a dominant data-driven hub of greater career opportunity for elite sales talent nationwide. So far, we've connected hundreds of reps in our exclusive community with the Founders, CEOs, and VPs of over 40 blue-chip angel and VC-backed startups with $1.2B in capital.

I joined The Lions at an early stage to help us grow into a dominant hub of data-driven career advice and job opportunities for elite sales talent nationwide.  Day-to-day, I'm responsible for growing our network of elite salespeople within the Bay Area, providing them insider detail on any company they want to learn about, and (at the right time) helping them meet senior leaders at our hand-selected portfolio of companies.

Business Development

Borelli Investment Company

Support executive management team in day-to-day operations, forecasts, and ad-hoc requests. Manage accounting tasks, monthly close, and reporting for several accounts. Implement online system for electronic delivery and archive of client reports. Assist with high level banking needs such as large deposits, wire transactions, and loan compliance. Improve operational efficiencies with creative technological solutions.

Financial Analyst

Kaspick & Company

Calculate, analyze, and report investment performance at multiple levels using various tools and applications. Lead and participate in the execution of projects to improve overall departmental efficiency and client satisfaction. Develop and implement new workflow procedures to improve accuracy and throughput.

Reporting Analyst

Seasoned leader, passionate about driving the adoption and growth of innovative technologies around the globe. Since earning my MBA, I have held a wide spectrum of roles spanning across Customer Success, Revenue Operations, and Go-to-Market. I have extensive experience managing the full customer lifecycle, as well as building Go-To-Market playbooks, and designing operational systems.

Passionate about solving large and complex problems while building strong relationships along the way. At my core, I like to build things and solve problems that help both companies and their customers find mutual success by working together.

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