Zendesk

Senior Director, Software Engineering - Sunshine Conversations

Led the software development team behind Zendesk Sunshine Conversations, the platform powering messaging at Zendesk. Grew the team from ~20 to ~50.

Director, Software Engineering - Sunshine Conversations

Zendesk Sunshine Conversations

Led application development at Smooch.io, a startup developing a B2C messaging platform later acquired by Zendesk and renamed Sunshine Conversations. Grew the team from 5 to 18 full-stack, node.js, react, and mobile devs.

Head of Engineering & Co-Founder - Smooch.io

Focused on the backend, infrastructure, scalability, performance, and operations of the Smooch.io platform. Tech: JavaScript, Node.js, MongoDB, Redis, Heroku.

Software Developer & Co-Founder - Smooch.io

AppHelp by AppDirect

Focused on backend, infrastructure, scalability, performance, monitoring, and operations on the B2C messaging platform SupportKit, until it renamed to Smooch and spun out from Radialpoint (now AppDirect) as Smooch.io in May 2015.  Tech: JavaScript, Node.js, MongoDB, Heroku.

Senior Software Developer - SupportKit.io / Smooch.io

Led and managed the software development team in charge of the data-centric backend platform of the now defunct knowledge-sharing product Radialpoint Reveal. Tech: Java, Scala, ElasticSearch, Cloudera CDH, Spark, Spark Streaming, HBase, Node.js, Salt on Linux.

Team Lead, Data platform - Radialpoint Reveal

Led and managed the software development team in charge of the central API platform of the Radialpoint PTScx product (now AppHelp by AppDirect). Tech: Java, PostgreSQL.

Team Lead, API platform - Radialpoint

Focused on the development of the central API platform of Radialpoint PTScx (now AppHelp by AppDirect). Worked on provisioning, AAA, billing integration, single sign-on (SSO), customer-facing and internal RESTful APIs, third-party services integration. Tech: Java with Spring, Hibernate, Jetty on Linux.

Senior Software Developer, API platform - Radialpoint

Contributed to the development of Radialpoint RPS Mac, a white-labeled security suite for Mac OS X; focused on the daemon, the agent, and scheduled scan. Tech: Cocoa/Objective-C on Mac OS X.

Software Developer, MacOS - Radialpoint

Tektronix

Embedded software development in C++ on Linux for the Tektronix PowerProbe products performing active testing on VoIP networks (SIP, MGCP, RTP).

Senior Software Developer

Motorola Solutions

Embedded software development in C for the Motorola PassPort portable radios.

Technically leading a team of 4 developers maintaining the existing line of Quantar base stations (private wireless networks for public safety). Embedded software development in C.

Technical Lead

Developed embedded software in C for the Quantar base stations (private wireless networks for public safety).

Software Developer

Prexsis

Contributed to the development of a Gensym G2 expert system for industrial process automation.

Software Developer Intern

Accovia

Helped develop a travel pricing engine in C and SQL on Solaris for Logibro (now Accovia).

Taplio

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Jean-Michel Tremblay

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