Jo-Ash Brown's Linkedin Analytics

With a robust foundation in internet software development from the University of Chichester, my tenure at Ricoh Europe was marked by a commitment to service excellence and technical acumen. At the heart of the IT Local Support Agent role, I leveraged my technical support expertise to effectively manage IT tickets and support the development of our service desk knowledge base. The experience of interfacing directly with EMEA customers honed my problem-solving and communication skills, allowing me to contribute to the continuous improvement of support processes. My goal is to further refine these competencies, driving greater efficiency and customer satisfaction within the IT sector.