Gardner Denver Nash/ Ingersoll Rand

•	Prepare formal written quotes and data sheets utilizing SAP
•	Ensure that the lead time for procured components are in accordance with both customer and 
        production requirements
•	File and post purchase orders in SAP to provide lead times and deliveries to customers
•	Provide drawing and bill of material for commercial vacuum systems, compressor and pumps to the 
        customer for repairs
•	Communicate information about inventory shortages, delivery dates to customers, distributors or 
        sales representatives
•	Process customer purchase orders including any revisions and updated order files
•	Review sales orders to assure the accuracy of price, equipment description, shipping instructions 
        and initiate resolution for orders
•	Respond to customer and distributor questions on order status, discrepancies in billing or delivery, 
        determining appropriate corrective action through emails and SalesForce
•	Ascertain critical need items and assist in establishing priorities on ship dates
•	Act as liaison between engineering, sales supply chain and production regarding product 
        applications and/or significant modifications to meet customer specifications

Technical Customer Support - Aftermarket parts

Le-Vel

•	Conduct marketing through social media
•	Manage Customer accounts
•	Organize and lead web based meetings with both potential and existing customers
•	Provide technical support related to products being sold
•	Develop and maintain relationships with customers
•	Resolve customer issues and complaints while maintaining a professional relationship
•	Maintain customer records

Customer Service Sales Representative

Parkway Floral

•	Answered multi-line telephone system
•	Consulted with, and assisted, customers both in person and via telephone
•	Managed the set-up of large social events

Sales Associate and Designer

Mt Lebanon Floral

•	Answered telephone inquiries on multi-line telephone system
•	Resolved Customer complaints
•	Consulted with Clients on various event designs
•	Managed inventory
•	Worked with outside vendors for existing and new products
•	Initiated and executed outside design installations

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