USDA Farm Service Agency

-Direct program and administrative operations to ensure seamless execution of eight permanent farm programs and various ad hoc initiatives 
-Maintain the USDA customer and farm records database for Suffolk and Nassau County producers
-Analyze program data using Tableau to support strategic initiatives and drive operational improvements
-Collaborate with internal and external stakeholders to execute outreach activities that enhance program awareness and encourage participation
-Ensure environmental compliance by collaborating with Natural Resources Conservation Service to     identify fields subject to highly erodible land and wetland conservation provisions
-Foster positive client relationships and facilitate eligibility for program benefits by advising clients on program requirements and interconnections

Program Analyst in Charge

-Issued over $24M in payments to Suffolk County producers by managing the end-to-end processing of farm program applications while fielding 20+ calls per day
-Utilized Excel to manage 200+ applications to facilitate timely follow-ups with applicants and meet urgent deadlines
-Entered data into various web-based application systems to generate automated forms and maintain customer records
-Gathered and analyzed documents, including lease agreements, articles of incorporation, and crop inventory records, to verify applicant eligibility and assist the County Committee in making informed decisions
-Improved the accuracy of cropland acreage documentation by utilizing ArcMap layers to create new farms and edit boundaries of existing farms in the USDA database

County Program Analyst

Raphael Winery & Vineyard

-Manage service for 8+ tables with frequent turnover while delivering prompt and attentive service
-Increase customer satisfaction by delivering engaging wine tastings and providing detailed descriptions of the wines and the vineyard's history
-Assist in developing new service strategies and menu items based on guest feedback and industry trends
-Increase wine club membership by actively promoting the benefits and perks to customers

Tasting Room Associate

Johnson Mowdy Associates, CPA's, P.C.

-Maintained various Excel spreadsheets to assist in the timely filing of payroll, sales, and income tax returns
-Supported office operations by managing the supply inventory and scheduling appointments for the partners with both new and existing clients
-Recorded debits and credits in QuickBooks to reconcile bank and credit card statements 
-Addressed client inquiries regarding billing and made weekly accounts receivable calls to collect payment on overdue accounts
-Organized tax returns into company binders for clients and prepared representation and engagement letters

Administrative Assistant

M&T Bank

-Oversaw and trained the teller team to ensure adherence to the company’s policies and procedures
-Determined the weekly cash order by maintaining the vault currency/coin log and monitoring the branch’s operating cash
-Built rapport with customers by identifying their financial needs and offering them appropriate products and services
-Resolved routine customer problems and performed various account servicing procedures in a timely manner

Relationship Banker I

-Processed deposits, withdrawals, and loan payments with consistent accuracy and efficiency
-Acted as the bank’s first line of defense against fraud by closely examining the details of each transaction and demonstrating good risk management decisions
-Balanced an assigned supply of cash daily and performed the weekly settlement of the ATM

Teller

University of Connecticut

Notetaker

Detail-oriented professional with extensive experience in administrative and program operations, data analysis, and record management. Currently serving as a Program Analyst in Charge at the USDA Farm Service Agency, overseeing program execution, building strong client relationships, and collaborating with both internal and external stakeholders.

Experienced in managing complex processes and leveraging technical tools, such as Excel and web-based systems, to enhance operational performance. Known for intrinsic motivation, quick learning abilities, and adaptability to new challenges.

Passionate about continuous learning and eager to embrace new challenges.

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